**Experienced Customer Testimonial Specialist – Transforming Customer Feedback into Marketing Gold**

At arenaflex, we're on a mission to revolutionize the way we harness customer feedback to drive business growth. As a Customer Testimonial Specialist, you'll play a pivotal role in extracting high-impact marketing assets from customer testimonials, supporting our content, social media, and competitive positioning strategies. If you're a detail-oriented, self-motivated individual with a passion for storytelling, we want to hear from you.

**About arenaflex**

arenaflex is a leading innovator in the industry, dedicated to empowering businesses to unlock the full potential of their customer feedback. Our team is comprised of talented professionals who share a common goal: to transform customer insights into actionable marketing strategies. As a Customer Testimonial Specialist, you'll join a dynamic team that values collaboration, creativity, and continuous learning.

**Key Responsibilities**

As a Customer Testimonial Specialist, your primary responsibilities will include:

* Reviewing AI-flagged Gong calls to identify and validate positive customer testimonials
* Extracting high-quality testimonial clips and following established SOPs for processing
* Trimming and cropping video/audio segments to highlight the most compelling testimonial moments
* Organizing testimonial assets by product features, use cases, and customer segments
* Maintaining and updating a structured spreadsheet with detailed testimonial metadata
* Uploading and organizing files in shared drives using proper naming conventions
* Identifying and flagging high-priority testimonials for immediate marketing use
* Ensuring quality, consistency, and organization across all media assets

**Requirements**

To succeed in this role, you'll need:

* Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript)
* Strong attention to detail and organizational skills
* Ability to identify and extract impactful customer quotes
* Proficiency in Google Workspace (Sheets, Drive) or similar tools
* Excellent file management and naming discipline
* Strong written communication skills for transcript cleanup and documentation
* Self-starter with the ability to manage tasks independently

**Nice to Have**

While not required, the following skills and experiences will be beneficial:

* Experience using Gong or similar conversation intelligence platforms
* Background in marketing, content creation, or customer success
* Understanding of B2B marketing and customer testimonial best practices
* Experience managing and organizing media libraries for marketing teams

**Project Scope**

As a Customer Testimonial Specialist, you'll be responsible for processing several hundred AI-identified customer testimonials, delivering a well-organized spreadsheet, trimmed video/audio clips, and a prioritized list of top testimonials. This is a contract role with potential for extension, offering a unique opportunity to make a lasting impact on arenaflex's marketing efforts.

**Benefits**

As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package, including:

* Permanent remote work flexibility
* Paid Time Off
* Health Maintenance Organization (HMO) coverage
* Annual performance bonuses
* Dedicated coaches offering an extra channel of support and skill-building
* Opportunities for professional growth

At arenaflex, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers. Join us in our mission to revolutionize customer feedback and marketing strategies.

**How to Apply**

If you're a motivated and detail-oriented individual with a passion for storytelling, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

Apply for this job