**Experienced Customer Training Instructor II – Retailer Development and Support**

Are you a skilled trainer with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a global leader in lottery solutions, as a temporary Customer Training Instructor II. In this exciting role, you will play a vital part in maintaining our strong relationships with retailers across Colorado, ensuring they have the skills and knowledge needed to provide top-notch service to our customers.

**About blithequark**

As a premier pure play global lottery company, blithequark is dedicated to delivering secure technology and comprehensive solutions that meet the evolving needs of our customers. With a well-established local presence and a reputation for integrity and responsibility, we are trusted partners to governments and regulators around the world. Our innovative approach and commitment to excellence have earned us a reputation as a leader in the industry, and we are proud to have a talented team of over 6,000 employees who share our vision.

**Responsibilities**

As a Customer Training Instructor II, you will be responsible for maintaining a strong relationship with our retailers in Colorado, providing them with the training and support they need to succeed. Your key responsibilities will include:

* Conducting weekly training classes and periodic refresher classes to ensure retailers have the skills and knowledge needed to provide excellent customer service
* Delivering train-the-trainer sessions, updating training materials, and training retailers to ensure they are equipped to handle customer inquiries and issues
* Monitoring retailers' training to ensure that training standards are maintained and providing feedback and support as needed
* Scheduling, confirming, and communicating with retailers, as well as following up with them to ensure they are meeting their training goals
* Instructing retailers in both classroom lectures and in-store trainings, providing them with the skills and knowledge needed to provide exceptional customer service
* Visiting assigned retailers on a routine basis to clean Lottery terminals, deliver supplies and promotional inserts, and ensure that they have the necessary supplies and equipment to operate effectively
* Acting as a point-of-contact for assigned Lottery sales representatives, providing them with support and guidance as needed
* Following up on all installs and changes of ownership to ensure a smooth transition and minimal disruption to our retailers
* Organizing and participating in Lottery promotions, fairs, and events to engage with our retailers and promote our products
* Serving as a liaison between blithequark, lottery officials, and retailers to provide effective and satisfactory customer service
* Coordinating all activities and monitoring field activities for assigned regions to ensure that our retailers are meeting their training goals and providing excellent customer service
* Participating in projects as assigned, including developing and coordinating field materials to support our retailers in the retail environment
* Serving as a point person for all projects, including attending project team meetings, updating timelines, developing schedules, training materials, and written marketing materials

**Qualifications**

To be successful in this role, you will need:

* Experience with in-person classroom training, with customer product or virtual webinar training experience being beneficial but not required
* The ability to build strong, supportive customer relationships and explain technical concepts in simple terms to a diverse audience
* Strong people skills, with the ability to deal with conflict and urgent problem-solving
* The ability to work collaboratively with strong personalities and train groups of 3-20 people
* A clean driving record, as a company car will be provided for business use

**Keys to Success**

To excel in this role, you will need to possess the following skills and competencies:

* Building collaborative relationships
* Decision-making
* Drive results
* Fostering innovation
* Personal energy
* Self-leadership

**Compensation and Benefits**

As a valued member of the blithequark team, you can expect a competitive compensation package, including:

* A base salary range of $40,887 - $115,000, with the actual pay offered may be higher or lower based on factors such as background, skills, experience, and work location
* Commission payments for sales roles and discretionary bonuses for other roles
* A 401(k) Savings Plan with Company contributions
* Health, dental, and vision insurance
* Life, accident, and disability insurance
* Tuition reimbursement
* Paid time off
* Wellness programs
* Identity theft insurance

**Information Security**

As a blithequark employee, you will play a critical role in maintaining the security of our systems and data. You will be required to complete annual training and adhere to our information security policies and procedures.

**How to Apply**

If you are a motivated and experienced trainer with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website at (http://www.blithequark.com) to learn more about our company and submit your application.

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