**Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Opportunity with arenaflex**

**Job Type:** Contract, Help Desk

**Location:** Irvine, California, 92618

**Job Category:** Help Desk

**Req #:** HSW-665076

**Pay Rate:** $15-$23 (hourly estimate)

**About arenaflex:**

arenaflex is a leading provider of innovative solutions and services to the healthcare industry. With a strong commitment to excellence and customer satisfaction, arenaflex has established itself as a trusted partner for healthcare organizations across the globe. Our team of dedicated professionals is passionate about delivering high-quality services that meet the evolving needs of our clients.

**Job Description:**

arenaflex is seeking an experienced Data Entry Clerk and IT Help Desk Specialist to join our team on a remote basis. As a key member of our help desk team, you will be responsible for providing exceptional customer service and technical support to our clients. This is an exciting opportunity to work with a dynamic team and contribute to the success of arenaflex.

**Key Responsibilities:**

* Account creation and management using ServiceNow and CyberArk
* Processing claims online portal tickets, with a minimum of 10 tickets per day
* Helping to backlog and process new tickets that come through
* Providing technical support and resolving issues related to account creation and claims online portal registration
* Collaborating with the team to ensure timely and efficient resolution of customer issues
* Maintaining accurate records and reporting on ticket resolution and customer satisfaction

**Schedule:**

* Monday through Friday, with flexibility in start times between 6am and 8:30am
* End times flexibility between 2pm and 4:30pm
* Training will last for the first 3 weeks of the assignment, starting at 6am daily

**Required Skills and Experience:**

* 2+ years of account creation experience
* 2+ years of customer service and IT help desk experience
* Healthcare experience
* Ability to learn quickly
* Detail-oriented
* High school diploma

**Nice to Have Skills and Experience:**

* ServiceNow and CyberArk experience
* Strong technical skills and knowledge of IT systems and software

**Benefits:**

* Competitive hourly rate of $15-$23
* Benefit packages starting on the 31st day of employment, including:
+ Medical, dental, and vision insurance
+ HSA, FSA, and DCFSA account options
+ 401k retirement account access with employer matching
* Paid sick leave and/or other paid time off as provided by applicable law

**What We Offer:**

* A dynamic and supportive work environment
* Opportunities for career growth and professional development
* A comprehensive benefits package
* A competitive hourly rate

**How to Apply:**

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!

**Equal Employment Opportunity:**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

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