**Experienced Data Entry Clerk and IT Help Desk Specialist – Remote Opportunity with arenaflex**

**Join arenaflex's dynamic team and embark on a rewarding career journey as a Data Entry Clerk and IT Help Desk Specialist. In this exciting remote opportunity, you will have the chance to work with a leading healthcare client in Orange County, CA, and contribute to the success of arenaflex's innovative projects.**

**About arenaflex**

arenaflex is a forward-thinking organization that prides itself on fostering a culture of innovation, collaboration, and growth. With a strong commitment to delivering exceptional results, arenaflex has established itself as a trusted partner in the healthcare industry. Our team is passionate about making a positive impact, and we're looking for like-minded individuals to join our dynamic community.

**Job Summary**

We're seeking an experienced Data Entry Clerk and IT Help Desk Specialist to join our remote team. As a key member of our support team, you will be responsible for account creation, claims online portal registration, and processing claims online portal tickets using ServiceNow and CyberArk. With a minimum of 10 tickets per day, you will also help manage the backlog and process new tickets that come through. If you're a detail-oriented, customer-focused individual with a passion for learning and growth, we encourage you to apply.

**Key Responsibilities**

* Account creation using ServiceNow and CyberArk
* Claims online portal registration and processing
* Managing a minimum of 10 tickets per day
* Helping to manage the backlog and process new tickets
* Providing exceptional customer service and support
* Collaborating with the team to ensure seamless project delivery
* Staying up-to-date with industry trends and best practices

**Essential Qualifications**

* 2 years of account creation experience
* 2 years of customer service and IT help desk experience
* Healthcare experience
* Ability to learn quickly
* Detail-oriented
* High school diploma

**Preferred Qualifications**

* ServiceNow and CyberArk experience
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Experience with ticketing systems and help desk software

**Skills and Competencies**

* Strong technical skills, including proficiency in ServiceNow and CyberArk
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Detail-oriented and organized
* Ability to learn quickly and adapt to new situations
* Strong customer service skills

**Career Growth Opportunities and Learning Benefits**

At arenaflex, we believe in investing in our employees' growth and development. As a Data Entry Clerk and IT Help Desk Specialist, you will have access to:

* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment
* A comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching

**Work Environment and Company Culture**

arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. As a remote team member, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive community. Our company culture is built on the values of:

* Innovation and creativity
* Collaboration and teamwork
* Customer focus and excellence
* Continuous learning and growth
* Integrity and accountability

**Compensation and Benefits**

* Competitive hourly rate of $15-$23
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching
* Paid sick leave and/or other paid time off as provided by applicable law
* Opportunities for career advancement and professional growth

**How to Apply**

If you're a motivated and detail-oriented individual with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.

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