**Experienced Data Entry Operator – Claims Processing and Record Management**
At arenaflex, we strive to improve oral health through benefit plans, advocacy, and community support, amplifying our mission by investing in initiatives that build healthy, smart, vibrant communities for all. As a leading dental plan administrator, we are part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our All In culture is a mindset, feeling, and attitude that we wrap around all that we do – from taking charge of our careers to helping colleagues and lending a hand in the community.
**Job Summary:**
We are seeking an experienced Data Entry Operator to join our team in Farmington Hills, MI. As a Data Entry Operator, you will play a vital role in processing claims and updating/correcting file information through telephone and/or written contact. You will be responsible for entering claims and/or eligibility records into the system, retrieving and reconciling information in files, determining whether inaccurate data should be updated, routed, or adjudicated, and maintaining related departmental records and files.
**Key Responsibilities:**
* Enters claims and/or eligibility records into the system to process claims and update/correct file information through telephone and/or written contact, using proper grammar, punctuation, etiquette, etc.
* Retrieves and reconciles information in files when claims are rejected by the system
* Determines whether inaccurate data should be updated, routed, or adjudicated
* Corrects and updates claim information entered through the optical scanning or data entry process
* Maintains related departmental records and files
* Operates office equipment which may include a personal computer, copier, fax machine, etc.
**Minimum Requirements:**
* Possess a high school diploma or equivalent
* One year of work experience in an office environment
* Ability to enter a minimum of 7,000 keystrokes per hour with 95% accuracy (6,650 correct keystrokes per hour)
* Successful completion of a data entry test sponsored by Human Resources within the past 12 months (test waived if candidate currently holds or has previously held a position which meets this requirement)
**Essential Qualifications:**
* Strong attention to detail and accuracy
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Proficiency in Microsoft Office and data entry software
* Ability to maintain confidentiality and handle sensitive information
**Preferred Qualifications:**
* Experience in a dental or healthcare environment
* Knowledge of dental claims processing and record management
* Certification in data entry or a related field
* Bilingual or multilingual skills
**Skills and Competencies:**
* Strong analytical and problem-solving skills
* Ability to work independently and as part of a team
* Excellent time management and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a comprehensive training program to help you develop your skills and advance your career
* Opportunities for professional growth and development through mentorship and training programs
* Access to online learning platforms and training resources
* Collaborative and supportive work environment
**Work Environment and Company Culture:**
* arenaflex is a dynamic and fast-paced work environment with a strong focus on teamwork and collaboration
* Our All In culture is a mindset, feeling, and attitude that we wrap around all that we do – from taking charge of our careers to helping colleagues and lending a hand in the community
* arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees
**Compensation, Perks, and Benefits:**
* Competitive salary and benefits package
* Comprehensive medical, dental, and vision coverage
* Short- and long-term disability, life insurance, and 401(k) savings plans
* Flex spending accounts and tuition reimbursement or educational assistance
* Annual incentive compensation based on annual business goals
* Eight hours of paid volunteer time each year
* Access to an on-staff health coach and personal trainer
* Virtual lunchtime workouts hosted by the trainer and/or an on-site fitness center
**How to Apply:**
If you are a motivated and detail-oriented individual who is passionate about improving oral health, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We celebrate diverse thought, encourage innovation, and empower employees to take charge of their careers.
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