**Experienced External Support Engineer – Content Tools and Workflow Expert**

At arenaflex, we're on a mission to revolutionize the way we create and deliver exceptional content experiences. As an External Support Engineer, you'll play a vital role in bridging the gap between our internal development team and external content creation teams. Your expertise will help us build a seamless and efficient workflow, ensuring that our content teams have the tools and support they need to thrive.

**About arenaflex**

arenaflex is a cutting-edge entertainment company that's pushing the boundaries of innovation and creativity. With a strong focus on technology and storytelling, we're constantly seeking talented individuals who share our passion for excellence. Our company culture is built on collaboration, empathy, and a commitment to delivering exceptional results. If you're a motivated and detail-oriented professional looking for a new challenge, we invite you to join our team.

**Key Responsibilities**

As an External Support Engineer at arenaflex, your primary responsibilities will include:

* Providing technical support to content/external teams in regards to use of content tools
* Creating reference materials and providing training to get external teams up to speed with the toolset
* Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
* Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
* Advocating for tools, workflow improvements, and suggestions from external teams
* Partnering with other engineers to develop tools and processes that improve efficiency and quality
* Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplifying reliability, accountability, and professionalism in all work-related interactions

**Essential Skills and Abilities**

To succeed in this role, you'll need:

* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously

**Preferred Qualifications**

While not required, the following qualifications would be beneficial:

* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years' experience in delivering production-level code in a professional environment

**Education and Experience**

We're looking for individuals with a strong foundation in computer science or a related field. Equivalent work experience will also be considered. If you have a passion for technology and a drive to learn, we encourage you to apply.

**Work Environment and Culture**

As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. We value work-life balance and offer a range of benefits to support your well-being.

**Compensation and Benefits**

At arenaflex, we believe in compensating our employees fairly and competitively. Our salary range for this role is typically $150,000 - $325,000, depending on your specific job family, background, skills, and experience. We also offer a range of benefits, including:

* Comprehensive health insurance
* 401(k) matching program
* Flexible paid time off
* Professional development opportunities
* Access to cutting-edge technology and tools

**How to Apply**

If you're a motivated and detail-oriented professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

**Apply Now**

Apply Job!

Apply for this job