**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**

Are you passionate about delivering exceptional customer experiences and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Fiber Customer Support Analyst. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to join our mission.

**About blithequark**

blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. Our commitment to driving innovation, creativity, and impact in the world has made us a trusted partner for individuals and businesses alike. We believe that listening is where learning begins, and our V Team is a community of people who anticipate, lead, and believe in the power of collaboration and inclusivity.

**Your Role**

As a Fiber Customer Support Analyst, you will be the face of blithequark's customer support team, providing exceptional technical support and customer service to our Fios customers. You will join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:

* Answering incoming calls from customers with order inquiry and/or trouble reports
* Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
* Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
* Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
* Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

**What We're Looking For**

We're looking for individuals who share our passion for delivering exceptional customer experiences and technical support. You will have:

* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
* A strong technical background, preferably with a related Associate Degree or 2+ years' relevant experience
* Technical support call center experience, preferably in a similar role
* The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world

**Preferred Qualifications**

While we're open to candidates with a variety of backgrounds, we're particularly interested in individuals with:

* A related Associate Degree or 2+ years' relevant experience
* Technical support call center experience
* Knowledge of communication and networking components
* Experience with troubleshooting and problem-solving

**Work Environment and Culture**

As a remote role, you will work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive environment where everyone feels valued, connected, and empowered to reach their potential. We celebrate our employees' differences and strive for a workplace that is authentic, diverse, and inclusive.

**Benefits and Compensation**

We offer a comprehensive benefits package that includes:

* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package

The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.

**How to Apply**

If you're passionate about delivering exceptional customer experiences and technical support, and you're looking for a dynamic and inclusive work environment, we encourage you to apply. Please visit our website to learn more about our company culture and benefits, and to submit your application.

**Equal Employment Opportunity**

blithequark is an equal opportunity employer, and we celebrate our employees' differences. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

**Test(s) Required**

Computer & Internet Knowledge Test (210), SACS HTML Results

**Test Previews**

We're excited to invite you to join our team as a Fiber Customer Support Analyst. If you're passionate about delivering exceptional customer experiences and technical support, and you're looking for a dynamic and inclusive work environment, we encourage you to apply.

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