Experienced Financial Operations Specialist – Investment Reconciliation & Trade Processing (Remote Work From Home)

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Join arenaflex as a Financial Operations Specialist

Are you looking for a career opportunity where you can apply your financial acumen in a dynamic, remote-first environment? Do you have a passion for precision, problem-solving, and ensuring smooth investment operations? arenaflex is seeking a dedicated and detail-oriented Financial Operations Specialist to join our growing team and play a critical role in maintaining the integrity of investment transactions for our clients.

At arenaflex, we believe that excellence in financial operations is the foundation of trust with our clients. As a Financial Operations Specialist, you will be responsible for processing daily reconciliation activities, managing trade and transfer operations, and ensuring accuracy across all investment transactions. This is a fully remote position that offers you the flexibility to work from home while contributing to a team that values precision, collaboration, and client satisfaction.

Why arenaflex?

arenaflex is a forward-thinking organization that prioritizes innovation, integrity, and employee growth. We understand that our greatest asset is our people, which is why we invest heavily in training, development, and creating a supportive work environment. When you join arenaflex, you become part of a team that is committed to delivering exceptional service to our clients while fostering a culture of continuous improvement and work-life balance.

As a remote employee at arenaflex, you'll enjoy the flexibility of working from home while staying connected with your team through modern communication tools. We provide the technology, training, and support you need to succeed, ensuring you have everything at your fingertips to excel in your role.

About the Role

The Financial Operations Specialist will be responsible for executing daily reconciliation, trade, and transfer activities for various investment accounts. This role is crucial in maintaining operational excellence and ensuring that all transactions are processed accurately and efficiently. The ideal candidate will have a strong attention to detail, excellent problem-solving abilities, and the capacity to work independently in a remote setting.

Key Responsibilities

Your primary responsibilities as a Financial Operations Specialist at arenaflex will include, but are not limited to:

• Transaction Processing: Process exchange buy and sell transactions in customer accounts with precision and timeliness, ensuring all trades are executed correctly and in accordance with regulatory requirements.
• Reconciliation Activities: Perform daily reconciliation tasks to identify and address breaks or discrepancies identified between arenaflex and fund companies or transfer agents. This includes investigating any variances and ensuring timely resolution.
• Corporate Action Events: Manage and process corporate activity events, including dividends, stock splits, mergers, and other corporate restructuring events that impact investment portfolios.
• Transfer Activity Reconciliation: Handle the reconciliation of transfer activities, ensuring that all incoming and outgoing transfers are processed accurately and resolved within established Service Level Agreements (SLAs).
• Return Activity Processing: Process and reconcile return activities, ensuring all income distributions, refunds, and other returns are accurately recorded and applied to client accounts.
• Complex Issue Research: Conduct research and analysis of complex or escalated issues that arise during daily operations, providing thorough documentation and resolution recommendations.
• Technology Testing and Validation: Participate in testing and validation of new technology enhancements and provider changes, ensuring system functionality meets operational requirements before deployment.
• Client Account Impact: Complete projects related to investments, dividends, transfers, reconciliation, and corporate actions that directly impact client and advisor accounts. Accuracy in this area is critical to maintaining client satisfaction and preventing account attrition.
• Regulatory Compliance: Ensure adherence to regulatory obligations, including but not limited to SEC Rule 2340 and Regulation 15C3-3, maintaining compliance with industry standards and legal requirements.
• Tax Analysis: Evaluate and analyze relevant tax codes and corrections of tax coding to ensure accurate reporting and compliance with tax regulations.
• System Enhancements: Identify and address internal and external system enhancements or issues, providing recommendations for process improvements and technology solutions to management.
• Break Origin Investigation: Investigate the origin of breaks between arenaflex, fund companies, and other external partners, implementing corrective actions to prevent future occurrences.
• Service Partner Communication: Respond to service partner inquiries regarding fund-specific requirements and eligibility, maintaining professional and effective communication with external business partners.
• Investment Transfer Support: Provide follow-up on alternative investment transfers to expedite client requests or remediate issues that are not in good order, ensuring a positive client experience.
• Client Request Fulfillment: Ensure timely and accurate completion of client investment and dividend requests, maintaining high standards of client service.

Communication and Collaboration

This role primarily communicates with Retail and Institutional Business Teams through various channels including email, phone, Slack, Outlook, and Salesforce. You will also work closely with arenaflex clearing operations, fund companies, transfer agents, counterparty firms, and other external business partners on a daily basis. Strong communication skills and the ability to collaborate effectively with both internal and external stakeholders are essential for success in this role.

Qualifications and Requirements

Essential Qualifications

• Educational Background: Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred. Equivalent experience in financial operations will also be considered.
• Financial Industry Knowledge: Understanding of investment products, trading operations, and reconciliation processes in the financial services industry.
• Attention to Detail: Exceptional attention to detail with the ability to identify discrepancies and ensure accuracy in all transactions and records.
• Analytical Skills: Strong analytical and problem-solving abilities to investigate complex issues and develop effective solutions.
• Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with clients and external partners.