**Experienced Full Stack Customer Engineer – Dynamics CRM and Power Platform**
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you have a deep understanding of Dynamics CRM and the Power Platform? If so, we have an exciting opportunity for you to join arenaflex's Concentrix Catalyst team as a Customer Engineer – Dynamics CRM.
**About arenaflex**
arenaflex is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future. With a presence in over 70 countries spanning 6 continents, we are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands.
**Our Game-Changers**
At arenaflex, we challenge conventions, deliver outcomes unimagined, and create experiences that go beyond WOW. Our Concentrix Catalyst team is at the forefront of this innovation, working with the engine that powers the experience design and engineering capabilities at arenaflex. As a Customer Engineer – Dynamics CRM, you will be part of a team that combines human-centered design, powerful data, and strong tech to accelerate CX transformation at scale.
**Job Summary**
We are seeking a skilled and experienced Dynamics CRM Customer Engineer with expertise in Dynamics CRM on-premises, Dynamics 365 Customer Engagement online, and the Power Platform. As a trusted advisor to enterprise-level customers and their partners, you will play a key role in designing, developing, deploying, and optimizing Dynamics CRM implementations and migrating and modernizing to Dynamics 365 Customer Engagement Online (D365 CE).
**Responsibilities**
* Establish yourself as a trusted advisor with key stakeholders at assigned customers
* Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
* Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
* Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
* Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers
**Required Qualifications**
* General Fluency in English to include effective communication skills to identify, engage, and interact with key stakeholders
* Proficiency in delivering technical training
* Consulting and customer-facing role experience
* Excellent problem-solving and troubleshooting skills
* Ability to work collaboratively in a team environment
* Deep technical acumen combined with a curiosity to continue learning
* Excitement for modern engineering tools and practices
* Dynamics CRM Enterprise level support and administration focused specifically with:
+ CRM infrastructure installation and configuration
+ CRM deployment configuration
+ CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows)
+ CRM integration
+ CRM performance and tuning optimization
* Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience
* Architectural experience for Dynamics CRM on-premises
* Strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting
* Environment health assessment experience
* Data recovery planning
* Dynamics 365 Customer Engagement Online and Power Platform
* Up-to-date product knowledge in Dynamics 365 for Sales and familiarity with the other modules
* Dynamics 365 Customer Service
* Dynamics 365 Field Service
* Dynamics 365 Customer Insights - Journeys
* Up-to-date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
+ Dataverse
+ Power Apps
+ Power Automate
+ Power Platform admin center
* Administration experience
* Customization and Integration experience
* Application Lifecycle Management experience
**Desired Qualifications**
* Fluency in French and/or Spanish
* Experience authoring technical training for Dynamics 365
* Customer Engagement Online and Power Platform
* Power Platform governance and center of excellence experience
* Advanced Microsoft certifications
* Experience with Dynamics 365 Customer Insights
* Data Experience with Dynamics 365 Project Operations
**Compensation and Benefits**
The base salary range for this position is $91,457- $137,186, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.
**Work Environment and Culture**
As a remote-first company, you will have the flexibility to work from anywhere while being part of a global team that values collaboration, innovation, and customer-centricity. Our Concentrix Catalyst team is passionate about delivering exceptional customer experiences and is committed to ongoing learning and development.
**How to Apply**
If you are a seasoned professional with a passion for delivering exceptional customer experiences and a deep understanding of Dynamics CRM and the Power Platform, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here.
If you wish to review the Affirmative Action Plan, please click here.
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