Experienced Full Stack Customer Sales and Service Representative – Delivering Exceptional Customer Experiences and Driving Sales Growth
Join the blithequark Team: Where Innovation Meets Customer Centricity
At blithequark, we're passionate about empowering people to live, work, and play in a more connected and meaningful way. As a leader in the industry, we're committed to delivering innovative solutions that make a positive impact on our customers' lives. Our team is built on a culture of collaboration, creativity, and a relentless pursuit of excellence. We're looking for talented individuals who share our values and are eager to make a difference. As a Customer Sales and Service Representative, you'll be at the forefront of our customer service operations, driving sales growth, and delivering exceptional customer experiences.
About the Role
As a Customer Sales and Service Representative at blithequark, you'll be the face of our company, interacting with customers, resolving issues, and providing top-notch service. You'll work in a fast-paced call center environment, handling incoming calls, responding to customer inquiries, and proactively offering our products and services. Your goal will be to provide a seamless customer experience, drive sales growth, and contribute to our company's success.
Key Responsibilities:
- Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and blithequark products and services.
- Identifying customer needs and proactively offering our products and services to meet their needs.
- Contacting customers by phone or in writing concerning past due payments and resolving billing issues.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Verifying service order accuracy and completeness and making corrections/changes as needed.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
What We're Looking For
We're seeking a highly motivated and customer-focused individual with excellent communication skills and a positive attitude. You'll thrive in a fast-paced work environment, be adaptable to changing situations, and have a passion for delivering exceptional customer experiences.
Essential Qualifications:
- Dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
- Ability to thrive in a fast-paced work environment and enjoy helping customers connect to the digital world.
Preferred Qualifications:
- Related Associate Degree or 2+ years of relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our employees have access to:
- Comprehensive training programs to enhance your skills and knowledge.
- Mentorship opportunities to guide you in your career.
- Career advancement paths to help you grow and develop.
- Competitive compensation and benefits package.
Work Environment and Company Culture
At blithequark, we pride ourselves on a collaborative and inclusive work environment. We celebrate our employees' differences and promote a culture of authenticity and belonging. Our company values:
- Diversity, equity, and inclusion.
- Employee empowerment and engagement.
- Customer-centricity and innovation.
- Community involvement and social responsibility.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
- Competitive salary range: $648.50 - $1,775.00 weekly (dependent on location and experience).
- Incentive-based compensation with the potential to earn more.
- Health and wellness benefits.
- 401(k) Savings Plan and stock incentive programs.
- Paid time off and adoption assistance.