**Experienced Full Stack Customer Service Agent – Virtual – Temporary**

At arenaflex, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose, and encourage them to "Be arenaflex." Our values are the foundation of everything we do, and we're driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

**Our Story**

arenaflex is a global organization that's passionate about improving lives. We're a leader in the flexible workspace and have been recognized as a "Top 100 Company for Remote Jobs" for five consecutive years. Our commitment to diversity, equity, and inclusion is unwavering, and we celebrate differences while fostering an environment where everyone feels valued, respected, and supported.

**Our Values**

* **Champion People**: We're empathetic and help create a place where everyone belongs.
* **Grow with Purpose**: We're inspired by our higher calling of improving lives.
* **Be arenaflex**: We act with integrity, are real, and empower others.

**Join Our Team**

If you Champion People, want to Grow with Purpose through acting with integrity, and embody the meaning of Be... arenaflex, we want to hear from you. Our comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization make us the perfect place to put your passion to work.

**Job Overview**

As a Customer Service Agent, you'll be part of our Alight Retiree Health Solutions (ARHS) Sales and Service Center (SSC) team. You'll handle customer inquiries, provide support, and ensure a seamless experience for our clients. This is a temporary, virtual role that requires a dedicated quiet home office/workspace with a stable internet connection.

**Responsibilities**

* Make outbound calls to confirm/schedule/reschedule participant's appointment with a Benefit Advisor
* Answer inbound phone calls pertaining to the status of an application or general customer inquiries
* Respond to instant live chat requests from customers
* Assist customers with website navigation and self-service options
* Provide exceptional customer service and support
* Meet or exceed performance metrics and quality standards
* Collaborate with the team to achieve business objectives

**Requirements**

* High school degree or equivalent
* 1+ years of customer service experience in a call center environment (preferred)
* Knowledge of Medicare health, prescription drug plan, vision, and dental enrollments (preferred)
* Strong written and verbal communication and rapport-building skills
* Experience and general comfort level using Microsoft Word, Excel, computer telephony, internet, and computer tools
* Ability to multitask across multiple functions
* On-camera visibility during meetings, trainings, or leadership requests
* Takes initiative and demonstrates strong problem-solving skills
* Proven success in maintaining a calm and professional demeanor in a fast-paced business environment
* Ability to de-escalate conflicts and resolve issues
* Aptitude for understanding details of insurance or complex information
* Actively listening to participants to understand both verbal and non-verbal cues
* Researching options in proprietary arenaflex tools
* Demonstrating sustained confidence and resilience during challenging interactions
* Fully and accurately documenting all conversations and actions taken on each interaction

**Work Environment**

* This is a virtual, temporary role that requires a dedicated quiet home office/workspace with a stable internet connection
* A home-based system test will be required to ensure speed and quality match arenaflex requirements (currently minimum speed is 100 Mbps)
* Cost for internet and/or phone services and equipment will not be reimbursable
* arenaflex will provide a laptop, additional monitor, keyboard, mouse, and headset

**Benefits**

* Comprehensive total rewards package
* Continuing education and training
* Tremendous potential with a growing global organization
* Flexible working arrangements
* Variety of health coverage options
* Wellbeing and support programs
* Retirement, vacation, and sick leave
* Maternity, paternity, and adoption leave
* Continuing education and training
* Voluntary benefit options

**Diversity and Inclusion**

arenaflex is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

**Equal Employment Opportunity**

arenaflex is an Equal Opportunity Employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.

**Background Check**

All positions require an applicant who has accepted an offer to undergo a background check. The checks run based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.

**Pay Transparency Statement**

arenaflex considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. arenaflex makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. arenaflex also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/arenaflex_Benefits

**Disclaimer**

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of arenaflex business units.

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