Experienced Full Stack Customer Service and Sales Representative - Retention Specialist for Smart Home Security Solutions at Blithequark

Join the Team at Blithequark: Where Purpose Meets Profession

Blithequark has been at the forefront of saving lives and protecting what matters most since 1874. As the leading smart home security provider in the U.S., we are dedicated to helping families, businesses, and larger commercial customers every day. Our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.

About the Role: Remote Customer Service/Sales Representative - Retention Specialist

In this critical role, you will serve as a Retention Specialist, focusing on retaining customers who are looking to cancel their Blithequark services. You will be an expert problem solver in a retention and sales capacity, handling a high volume of incoming calls from customers requesting to cancel. Your goal will be to proactively identify opportunities and recommend long-term solutions to keep a customer's business.

Key Responsibilities:

• Handle incoming calls from customers requesting to cancel Blithequark services and act as an expert problem solver to retain their business.
• Provide an award-winning customer experience that increases brand loyalty and retains customers for the long term.
• Utilize customer service and sales experience daily to save the business by re-selling customers on the value of Blithequark and what matters most.
• Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience.
• Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
• Retain long-term business for Blithequark through customer service commitments and provide the right solution to save the customer.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
• Consistently improve performance and achieve goals.
• Ability to multitask; use several tools (10+) to help retain customers and make them customers for life.
• Maintain knowledge of Blithequark policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.

What We Offer at Blithequark

Culture and Development

At Blithequark, culture is everything! You are not just joining a company; you are joining a family who all share the same goal - Saving Lives. We are serious about creating a culture of career advancement and want you to achieve your goals personally and professionally.

Benefits and Perks

• Paid training for the first 8-12 weeks in Irving, TX.
• Full benefits on the 1st of the month after 31 days of employment.
• Energetic and engaging work environments.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.