**Experienced Full Stack Customer Service Appointment Setter – Remote Opportunity with Competitive Salary and Benefits**

Join a dynamic team at workwarp and embark on a meaningful career journey! We are seeking an experienced and highly motivated Customer Service Appointment Setter to join our vibrant team. This full-time opportunity offers the flexibility to work remotely or from our office, allowing you to choose the work environment that best suits your needs. As a valued member of our team, you will play a pivotal role in ensuring our operations run smoothly, providing exceptional customer service, and driving business growth.

Job Overview

We are excited to invite applications for the role of Appointment Setter – Customer Service Representative, a critical position within our team based in Tilton, NH. This full-time opportunity offers a competitive salary, comprehensive benefits, and a chance to grow your career in a dynamic and supportive environment. As a Customer Service Appointment Setter, you will be instrumental in scheduling appointments for our skilled technicians, interacting with clients to gather information and provide assistance, and supporting overall operational efficiency through your attention to detail and client-focused approach.

Key Responsibilities

• Answering incoming calls and managing customer databases: You will be the first point of contact for our clients, providing exceptional customer service and ensuring that their needs are met.
• Scheduling appointments for our skilled technicians: You will be responsible for scheduling appointments for our technicians, ensuring that they are allocated efficiently and effectively.
• Interacting with clients to gather information and provide assistance: You will be the primary point of contact for our clients, gathering information, providing assistance, and resolving any issues that may arise.
• Supporting overall operational efficiency through your attention to detail and client-focused approach: You will be responsible for ensuring that our operations run smoothly, providing exceptional customer service, and driving business growth.

Required Skills

To excel in this position, candidates should possess:

• Strong organizational skills and a keen eye for detail: You will be responsible for managing customer databases, scheduling appointments, and ensuring that our operations run smoothly.
• Exceptional customer service abilities: You will be the primary point of contact for our clients, providing exceptional customer service and ensuring that their needs are met.
• Experience in scheduling and appointment setting: You will be responsible for scheduling appointments for our technicians, ensuring that they are allocated efficiently and effectively.
• Proficiency in using ServiceTitan software: You will be required to use ServiceTitan software to manage customer databases, schedule appointments, and track customer interactions.

Qualifications

Ideal candidates will have:

• A minimum of 2 years of experience with ServiceTitan: You will be required to have experience using ServiceTitan software to manage customer databases, schedule appointments, and track customer interactions.
• Relevant office experience in a trade industry, such as chimney services, HVAC, or electrical: You will be responsible for interacting with clients in a trade industry, providing exceptional customer service, and ensuring that their needs are met.
• A current valid driver's license: You will be required to have a current valid driver's license to travel to client sites, if necessary.

Career Growth Opportunities

This position offers numerous avenues for professional development within our esteemed company, which has been a leader in design, sales, installation, and service for chimney, fireplace, and stone solutions since 2009. We are committed to supporting your career advancement and ensuring your success. As a valued member of our team, you will have access to:

• Training and development programs: You will have access to training and development programs to help you grow your skills and advance your career.
• Mentorship and coaching: You will have access to mentorship and coaching to help you navigate your role and achieve your goals.