**Experienced Full Stack Customer Service Consultant – Hybrid Remote and On-Site Work Environment**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Hybrid Customer Service Consultant, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers through various channels. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a dynamic work environment, we want to hear from you!

**About arenaflex**

arenaflex is a leading provider of innovative solutions that empower individuals and businesses to thrive in an ever-changing world. Our team is dedicated to fostering a culture of collaboration, innovation, and customer-centricity. We believe that our employees are the driving force behind our success, and we're committed to providing them with the tools, training, and support they need to excel in their roles.

**Job Summary**

As a Hybrid Customer Service Consultant, you'll work in our Evansville, IN office for 3-4 days a week and remotely from home for 1-2 days a week. You'll be responsible for handling telephone and virtual customer contacts, troubleshooting and resolving customer issues, and providing exceptional support through various channels. You'll be part of a dynamic team that's passionate about delivering world-class customer experiences and making a meaningful impact in the lives of our customers.

**Key Responsibilities**

* Handle telephone and virtual customer contacts to resolve inquiries and issues in a timely and professional manner
* Utilize various tools and systems, including telephone, email, e-care, correspondence, TTY, and online chat, to provide effective resolutions and meet customer needs
* Troubleshoot and resolve customer impacting issues, escalating complex issues to senior team members as needed
* Engage with third-party vendors and suppliers to resolve customer issues and improve overall customer satisfaction
* Remain proficient in billing, rate plans, and feature matters to provide accurate and up-to-date information to customers
* Identify, track, and trend issues to root cause elimination and implement process improvements to enhance customer experiences

**Essential Qualifications**

* At least one year of customer service experience, preferably in a call center environment
* Advanced typing/keyboarding skills with the ability to type at least 40 wpm
* Proficient in troubleshooting and resolving customer issues, with a strong focus on customer satisfaction
* Strong communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues
* Flexibility to work in an evolving environment, with the ability to adapt to changing priorities and deadlines

**Preferred Qualifications**

* Experience working in a hybrid remote and on-site work environment
* Knowledge of billing, rate plans, and feature matters, with the ability to provide accurate and up-to-date information to customers
* Experience working with third-party vendors and suppliers to resolve customer issues and improve overall customer satisfaction
* Certification in customer service or a related field

**Education Requirements**

* High school diploma or equivalent is preferred

**Experience Requirements**

* At least one year of relevant experience in customer service, preferably in a call center environment

**Why Work at arenaflex?**

* Competitive compensation package, including a competitive salary and benefits
* Opportunities for career growth and development, with a focus on continuous learning and professional development
* Collaborative and dynamic work environment, with a focus on teamwork and customer-centricity
* Flexible work arrangements, including remote work options and flexible scheduling
* Recognition and rewards for outstanding performance and contributions to the team
* Access to cutting-edge technology and tools, with ongoing training and support to ensure success

**Benefits and Perks**

* Paid training completed from home
* Competitive compensation package
* Medical/dental coverage
* 401(k) plan
* Tuition reimbursement
* Paid time off
* 50% employee discount on eligible arenaflex wireless plans, wireless accessories, arenaflex Internet, and arenaflex phone services

**Compensation and Benefits**

* The Premier Service Consultants earn a competitive hourly rate of $19.61
* You will also receive a $2,500.00 sign-on bonus paid out in three installments as follows:
+ First $500 payment 30 days after hire date
+ Second $1,000 payment 6 months after hire date
+ Third $1,000 payment 1 year after hire date

**Why Evansville, IN?**

Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents.

**How to Apply**

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

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