**Experienced Full Stack Customer Service Coordinator – Digital Operations**
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a Work From Home Customer Service Coordinator – Digital Operations. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues, and exceeding their expectations.
**About arenaflex**
arenaflex is a leading financial institution that is committed to making a positive impact on the lives of our customers. We believe in the power of one – one customer at a time, one interaction at a time. Our team is dedicated to delivering exceptional service, and we're looking for talented individuals like you to join our ranks.
**The Role**
As a Work From Home Customer Service Coordinator – Digital Operations, you will be responsible for:
* Providing exceptional customer service via phone, email, and chat
* Resolving customer complaints and issues in a timely and professional manner
* Collaborating with internal teams to resolve complex customer issues
* Utilizing advanced technology to troubleshoot and resolve customer issues
* Maintaining accurate records and documentation of customer interactions
* Participating in ongoing training and development to stay up-to-date on products and services
* Meeting or exceeding performance metrics and targets
**What We Offer**
* Competitive hourly rate of $21 per hour
* Comprehensive benefits package, including medical, dental, vision, and prescription coverage
* Flexible schedule options to accommodate your needs
* Paid time off and holidays
* Wellbeing offerings, including backup childcare and mental wellness support
* Tuition reimbursement and paid training and development opportunities
* Flexible spending account and life insurance
* 401(k) and stock purchase plan
* Opportunities for career growth and advancement
**Requirements**
* High school diploma, GED, or equivalent certification
* At least 2 years of customer service or call center experience
* At least 1 year of Google Suite or Microsoft Office experience
* Ability to work from home with a secure and reliable internet connection
* Ability to maintain a high level of professionalism and composure in a fast-paced environment
* Excellent communication and problem-solving skills
* Ability to work independently and as part of a team
**Preferred Qualifications**
* At least 3 years of customer service or call center experience
* At least 6 months of experience in the financial industry
* Experience with advanced technology and software systems
* Certification in customer service or a related field
**Work From Home Technology Requirements**
* Secure home office environment that is free from background noise and distractions
* Reliable private internet connection that is not supplied via cellular data or hotspot
* A private network that is password protected where you have ownership or line of sight to every device on the network
* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
**Work From Home Location Requirements**
* Candidates must live within 100 miles of one of the following zip codes:
+ 23060 (Richmond, VA)
+ 23320 (Chesapeake, VA)
+ 33634 (Tampa, FL)
+ 89144 (Las Vegas, NV)
+ 75024 (Plano, TX)
+ 19801 (Wilmington, DE)
+ 68521 (Lincoln, NE)
+ 56301 (St. Cloud, MN)
**Why Join arenaflex?**
* Arenaflex is a dynamic and growing company that offers opportunities for career growth and advancement
* We are committed to making a positive impact on the lives of our customers and employees
* We offer a comprehensive benefits package and competitive compensation
* We are an equal opportunity employer and welcome applications from diverse candidates
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
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