Experienced Full Stack Customer Service Representative - Automotive Industry and Cutting-Edge Technology

Join the Team at blithequark: Delivering Exceptional Customer Experiences in the Automotive Industry

At blithequark, we're dedicated to providing top-notch service across every market we support. As a Customer Service Representative in Dearborn, MI, specializing in the automotive industry, you'll be part of creating and delivering amazing customer experiences while being part of a unique culture. Our company values exceptional customer service, innovative technology, and a passion for helping others.

About Our Company

blithequark is a leading provider of customer service solutions, with a focus on delivering exceptional experiences to our clients. We're a dynamic and growing company that values its employees and offers a range of benefits and opportunities for career growth. Our team is dedicated to providing support and guidance to our customers, and we're looking for talented individuals to join our team.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in Dearborn, MI. As a Customer Service Representative, you'll be responsible for providing exceptional customer experiences, resolving issues, and building relationships with our members. You'll be working with a cutting-edge program designed to assist consumers with mobility challenges, using social media applications, phone, video chat, or online chat.

Key Responsibilities

• Provide an exceptional member experience in every interaction, ensuring that our members feel valued and supported.
• Offer insightful advice and direct support to members in need, diagnosing issues and providing resolution with teaching and guidance.
• Partner with legacy app owners for troubleshooting and resolution, working collaboratively to resolve issues.
• Research and resolve billing or payment issues, ensuring that our members have a seamless experience.
• Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
• Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.

What You Bring to the Role

• High school diploma required; Associate or bachelor's degree is a plus.
• 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
• A passion for exceptional customer service, the automotive industry, and cutting-edge technology.
• Excellent communication skills – both verbal and written.
• Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

What You Can Expect

Benefits and Perks

• Comprehensive health, dental, vision, and life insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• 401(k) with company match.
• Vacation, sick time, and paid holidays.