**Experienced Full Stack Customer Service Representative – Bilingual: Spanish and English (Remote)**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for communicating in both Spanish and English? If so, we're excited to introduce you to an incredible opportunity to join arenaflex as a remote Customer Service Representative. As a game-changer in our team, you'll have the chance to reimagine your career journey, develop new skills, and grow with a forward-thinking global organization that values people-first, inclusive culture and genuine belonging.

**About arenaflex**

arenaflex is a global leader in customer experience and technology innovation, helping the world's best-known brands improve their businesses through exceptional customer experiences. Our team is comprised of over 440,000 game-changers from 70+ countries, united by a shared passion for delivering outstanding customer service experiences. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" every year.

**Career Growth and Personal Development**

At arenaflex, we believe in investing in our people to ensure long-term success for both our teams and our customers. As a remote Customer Service Representative, you'll have access to:

* Comprehensive training and technologies to support your success
* Continuing support and development opportunities to help you grow
* A range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
* Career growth potential, with about 80% of our managers and leaders promoted from within

**What You Will Do In This Role**

As a Customer Service Representative working from home, you will:

* Provide inbound customer support using a call flow guide in the customer's preferred language
* Help customers resolve basic technical issues
* Track, document, and retrieve information in databases
* Offer additional products and/or services
* Deliver expert customer experiences...with a smile

**Your Qualifications**

To succeed in this role, you'll need:

* The ability to read, write, and speak fluently both Spanish and English
* 1+ year of customer service experience
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence

**What’s In It For You**

As an arenaflex game-changer, you'll enjoy:

* A competitive base salary range of $15-$18/hr. (pay rate will not be below the applicable minimum wage)
* Benefits available to eligible U.S. employees, including medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days
* DailyPay enrollment option to access pay "early," when you want it
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Work-from-home convenience
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**Eligibility to Work**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed**

Currently, this position may be performed only in the states listed here.

**Equal Opportunity/Affirmative Action Employer**

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:
• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

**Apply Today!**

If you're ready to reimagine the best version of yourself, apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Apply for this job