**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**
Are you a highly motivated and customer-focused individual looking to start your career in a dynamic and rapidly growing industry? Do you have a passion for delivering exceptional customer experiences and a strong desire to learn and grow with a leading company? Look no further than blithequark, a global leader in business process outsourcing and customer experience solutions.
As a Customer Service Representative at blithequark, you will play a critical role in supporting our commercial and public sector clients by providing top-notch customer service, troubleshooting technical issues, and promoting our clients' products and services. With our comprehensive training program, you will have the opportunity to develop your skills and knowledge in a fast-paced and supportive environment.
**About blithequark**
blithequark is a global leader in business process outsourcing and customer experience solutions, with a diverse portfolio of companies and services that help clients achieve their goals. With a strong commitment to innovation, quality, and customer satisfaction, we have established ourselves as a trusted partner for businesses and organizations around the world.
Our company culture is built on the principles of teamwork, collaboration, and mutual respect. We believe in fostering a positive and inclusive work environment that encourages our employees to grow and develop their skills and careers. With a global presence and a diverse range of clients, we offer a unique opportunity for career advancement and professional growth.
**Key Responsibilities**
As a Customer Service Representative at blithequark, you will be responsible for:
* Handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology
* Providing top-notch customer service, troubleshooting technical issues, and promoting our clients' products and services
* Utilizing systems and technology to complete account management tasks and recognize sales opportunities
* Explaining and positioning products and processes when interacting with customers
* Escalating customer dissatisfaction and ensuring first call resolution through problem-solving and effective call handling
* Working collaboratively with colleagues to achieve team goals and objectives
**Requirements**
To be successful in this role, you will need:
* A high school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* A wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem-solving, and negotiation
* A customer service-oriented mindset (empathetic, responsive, patient, and conscientious)
* The ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Preferred Qualifications**
While not required, we welcome candidates with:
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* State or Federal work experience
**Work Environment and Culture**
As a remote Customer Service Representative at blithequark, you will have the flexibility to work from home and enjoy a comfortable and supportive work environment. Our company culture is built on the principles of teamwork, collaboration, and mutual respect, and we offer a range of benefits and perks to support your well-being and career growth.
**Benefits and Perks**
As a valued member of our team, you will enjoy:
* Competitive compensation and regular reviews and raises based on tenure and performance
* Paid time off and paid holidays
* Paid training opportunities
* Regular daily, weekly, and monthly incentives, including monetary rewards and prizes
* Medical, dental, and vision coverage options
* Casual dress code and a fun, engaging work environment
* Opportunities for career advancement and professional growth
**How to Apply**
If you are a motivated and customer-focused individual looking to start your career in a dynamic and rapidly growing industry, we encourage you to apply for this exciting opportunity. Please visit our website at (http://www.blithequark.com) to learn more about our company and submit your application.
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a positive and inclusive work environment that encourages our employees to grow and develop their skills and careers.
**Accommodations**
We are committed to providing reasonable accommodations to qualified employees with protected disabilities. If you require accommodations during the application or hiring process, please contact our Human Resources department at (mailto:HR@blithequark.com).
**COVID-19 Response**
blithequark has taken steps to ensure the health and safety of our employees and clients during the COVID-19 pandemic. For more information on our response to COVID-19, please visit our website at (http://www.blithequark.com/covid-19).
**Apply Now**
Don't miss this opportunity to join a dynamic and rapidly growing company and start your career in a exciting and rewarding role. Apply now to become a Customer Service Representative at blithequark and take the first step towards a bright and successful future.
Apply for this job