**Experienced Full Stack Customer Service Representative – Healthcare Industry**
At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a key member of our Contact Center team, you'll play a vital role in providing top-notch support to our clients and their patients. If you're a motivated and empathetic individual with a passion for healthcare, we want to hear from you!
**About arenaflex**
arenaflex is a global organization that's dedicated to delivering innovative healthcare solutions that improve lives. Our team is guided by a shared commitment to diversity, inclusion, and equity, and we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. As a customer service representative at arenaflex, you'll be part of a dynamic team that's making a real impact in the healthcare industry.
**The Opportunity**
We're seeking an experienced customer service representative to join our Contact Center team. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients and their patients. This is a fantastic opportunity to grow your career and develop new skills in a fast-paced and dynamic environment.
**Key Responsibilities**
* Answer inbound phone calls and provide a high-quality patient/caller experience
* Review patient liability questions and concerns
* Schedule, reschedule, and cancel appointments
* Perform referral coordination, including completing Open Referrals and/or referral tracking queue
* Work all assigned work timely according to department standards and document all actions in the system
* Register new patients, verify patient demographics and health insurance, and update patient information in designated databases
* Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers
* Communicate effectively and in a professional manner
* Process all work-related responsibilities in an efficient, timely, and accurate manner
* Other duties as assigned
**Requirements**
* High School Diploma or GED
* Must be 18 years of age or older
* 1+ years of experience in a call center answering customer service inquiries regarding healthcare
* Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely.
**Preferred Qualifications**
* Previous experience using EPIC
**Telecommuting Requirements**
* Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy
* Ability to keep all company sensitive documents secure (if applicable)
* Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Time Management
* Attention to Detail
* Empathy
* All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy
**Compensation and Benefits**
* Competitive salary range: $16.00 to $28.27 per hour (dependent on location and experience)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401k contribution (subject to eligibility requirements)
* Opportunity for career growth and development in a dynamic and supportive environment
**Diversity, Equity, and Inclusion**
At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe that diversity creates a healthier atmosphere, and we're passionate about making a positive impact in the communities we serve. If you're a motivated and empathetic individual with a passion for healthcare, we want to hear from you!
**How to Apply**
If you're a motivated and empathetic individual with a passion for healthcare, we want to hear from you! Please submit your application today, and let's start a conversation about how you can make a real difference in people's lives.
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