**Experienced Full Stack Customer Service Representative – Patient Conversion Solutions for Healthcare Organizations**
At arenaflex, we're dedicated to revolutionizing the patient healthcare experience through innovative solutions and exceptional customer service. Our team is passionate about delivering top-notch support to patients and their families, and we're excited to have you join our mission to make a meaningful difference in the lives of those we serve.
**About arenaflex**
arenaflex is a leading provider of patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience, and we're committed to hiring team members who share our passion for delivering exceptional service and support. As a member of our team, you'll have the opportunity to work independently while being part of a collaborative and dynamic team environment.
**Job Summary**
We're seeking experienced customer service representatives to join our Contact Center Team on a full-time basis, working weekends. As a key member of our team, you'll be responsible for delivering one-on-one customer service support to patients across the United States. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As a Customer Service Representative at arenaflex, you'll be responsible for:
* Answering telephone calls promptly and in a polite and professional manner
* Obtaining and entering accurate demographic information into electronic medical records
* Answering questions and offering information to provide patient-focused service and a positive impression of the organization
* Seeking and supporting changes in call flow processes and communication services, suggesting improvements and participating in organized efforts to improve service levels
* Meeting and exceeding call volume standards
* Adhering to all HIPAA policies and arenaflex policies
* Directing calls to other departments as needed
* Using sound judgment in handling calls, especially with upset patients
* Understanding when to escalate calls to physicians, practice managers, or triage nurses
* Making reminder calls and rescheduling appointments as requested
* Providing assistance with call backs and other projects as call volume permits
* Managing multiple clients in a fast-paced environment
* Handling a high volume of phone calls, with a minimum of 6 hours per shift
* Performing other duties necessary to drive our values, fulfill our mission, and abide by our company values
**Ideal Candidate**
We're looking for motivated and customer-focused individuals with:
* Excellent customer service skills
* Ability to multi-task in a fast-paced environment
* Remain calm and courteous under pressure
* Proficient with computers and navigating web-based applications
* 1+ years of healthcare, sales, or customer service experience, preferably in a contact center environment
* 1+ years of experience working in a call center environment
* 1+ years of experience working in a medical or healthcare environment
* Previous medical scheduling experience
* Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
* Ability to handle confidential and sensitive information
* Ability to handle a "call center" environment: work quickly and multi-task
* Ability to multi-task using several systems and multiple monitors at the same time
* Proficient with technology, software applications, and phone systems
* Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results
**What We Offer**
In addition to our inclusive working environment and competitive pay, team members enjoy:
* Benefits package including:
+ Medical Insurance
+ Vision Insurance
+ Dental Insurance
+ Flexible Spending Account (FSA)
+ Company-paid short- and long-term disability
+ Employee Assistance Program
+ Life Insurance
+ Accident insurance
+ and other voluntary benefit programs for employees and their eligible dependents
* 401(k) retirement plan with a company match
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in investing in our team members' growth and development, providing opportunities for career advancement, and recognizing their contributions to our mission. If you're passionate about delivering exceptional customer service and making a difference in the lives of patients and their families, we encourage you to apply for this exciting opportunity.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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