**Experienced Full Stack Customer Service Representative – Remote Call Center Operations**

At arenaflex, we're dedicated to providing exceptional customer service and support to individuals who have suffered or lost a loved one due to negligence. Our team is passionate about helping people navigate the complexities of personal injury claims and ensuring they receive the compensation they deserve. As a key member of our remote call center team, you'll play a vital role in connecting with potential clients, providing empathetic support, and driving business growth.

**Join our dynamic team and enjoy a competitive salary, commissions, and bonuses, with a total compensation package of up to $33.00+/hour ($70,000+).**

**Responsibilities:**

* Connect with potential clients through an automated dialer, engaging with 40-50 callers per day, and identifying those who may qualify for compensation
* Multitask effectively, listening, answering questions, and viewing multiple windows to achieve or exceed monthly Key Performance Indicators (KPIs)
* Utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts to provide exceptional customer service
* Participate in training and learning opportunities to expand knowledge of the position and stay up-to-date on industry developments
* Adhere to all company policies and procedures, ensuring a high level of professionalism and integrity
* Collaborate with other team members to achieve business goals and objectives
* Troubleshoot basic IT problems and self-manage technical issues to minimize downtime

**This role is ideal for:**

* Individuals with excellent verbal and written communication skills, as well as strong interpersonal and customer service skills
* Those with a competitive spirit, willing to work as a team to drive business growth and achieve performance-based rewards
* People who are self-motivated, reliable, and willing to learn and adapt to new situations
* Individuals who can work 40+ hours per week, with a strong ability to multitask and manage multiple priorities

**Requirements:**

* Must reside in the State of Florida or New Jersey
* Must have a quiet, distraction-free workspace with a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook)
* High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
* Reliable Noise Cancellation Headset that is wired via USB (average price is $20-$30)
* Strong background in call-center environment and sales-focused experience
* 2+ years of phone sales/customer service experience

**We're looking for individuals who:**

* Can troubleshoot basic technical issues and self-manage technical problems
* Are willing to work 40+ hours per week, with a strong ability to multitask and manage multiple priorities
* Can handle 350+ calls, including disconnects, wrong numbers, or hang-ups until connected with a viable caller
* Are able to use problem-solving skills to resolve complex customer issues
* Can commit to working the full training period (90 days)
* Are able to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours

**Benefits:**

* Comprehensive Health Insurance, Vision, and Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligible for overtime outside of the training period

**Hours of Operation:**

* Full-time schedule of 40 hours a week from the following hours:
+ Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
+ Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern

**Ready to join our team and start your career in customer service?**

Apply now and take the first step towards a rewarding and challenging role with arenaflex. Our team is passionate about delivering exceptional customer service and support, and we're looking for like-minded individuals to join us on this journey.

**About arenaflex:**

arenaflex is a leading provider of personal injury services, dedicated to helping individuals who have suffered or lost a loved one due to negligence. Our team is passionate about delivering exceptional customer service and support, and we're committed to making a positive impact in the lives of our clients. Join us and be part of a dynamic team that's making a difference.

**Why work at arenaflex?**

* Competitive salary, commissions, and bonuses
* Comprehensive benefits package, including Health Insurance, Vision, and Dental Coverage
* Paid Holidays and Paid Time Off (PTO)
* Eligible for overtime outside of the training period
* Dynamic and supportive work environment
* Opportunities for career growth and professional development
* Collaborative and team-oriented culture

**Ready to take the next step?**

Apply now and join our team at arenaflex. We can't wait to hear from you!

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