**Experienced Full Stack Customer Service/Technical Support Representative – Web & Cloud Application Development (Remote)**

Are you a customer service and technical support professional looking for a new challenge? Do you want to join a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Look no further! arenaflex is seeking an experienced Full Stack Customer Service/Technical Support Representative to join our remote team.

**About arenaflex**

arenaflex is a global leader in customer engagement services, committed to delivering exceptional experiences for our clients and their customers. We're a diverse, global organization with a passion for innovation, creativity, and customer-centricity. Our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent.

**Career Growth and Personal Development**

At arenaflex, we believe in investing in our people and their careers. As a remote Customer Service/Technical Support Representative, you'll have access to:

* Comprehensive training programs to develop your technical and soft skills
* Opportunities for career growth and advancement, with over 80% of our managers and leaders promoted from within
* A range of FREE Learning and Leadership Development programs to help you achieve your career goals
* A supportive and inclusive work environment that values diversity, equity, and inclusion

**Key Responsibilities**

As a Full Stack Customer Service/Technical Support Representative, you'll be responsible for:

* Responding to basic and routine inquiries of a technical nature, including hardware, software, and other designated client products
* Troubleshooting technical issues, including hardware, software, networking, and other designated client products
* Providing customer experience-focused troubleshooting, rather than traditional transactional approaches
* De-escalating customer issues and following appropriate escalation paths to resolve technical issues
* Solving problems that are generally unstructured and require extensive use of conceptual thinking skills
* Ensuring service delivered to our customers meets contractual Key Performance Indicator (KPIs)
* Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures
* Listening attentively to customer needs and concerns, demonstrating empathy while maximizing opportunities to build rapport with the customer
* Probing for understanding and providing solutions to customer issues

**Qualifications**

To be successful in this role, you'll need:

* One year of related technical experience, preferably in a customer service or technical support environment
* A non-Apple, non-Chromebook personal desktop or laptop (BYOD)
* Relevant technical expertise related to program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair
* Courteous and strong customer service orientation
* Ability to effectively communicate, both written and verbally
* Ability to learn, including strong problem-solving skills
* Dependable with proficient attention to detail
* Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly
* Ability to work as a team member, as well as independently with minimal supervision
* Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
* Comfortable with Outlook, asynchronous tools, and Microsoft Excel
* Must be comfortable being on web camera
* Able to utilize tools and resources to efficiently assist our customers
* Need to be able to articulate in a business acumen manner both in verbal and written communications
* Open and receptive to feedback from leadership
* Proactive in self-upskilling and knowledge training
* Ability to cross-reference job aids while assisting a customer and minimize dead air by building rapport with the customer

**What's in it for you?**

As a remote Customer Service/Technical Support Representative at arenaflex, you'll enjoy:

* World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world
* Events that celebrate Diversity, Equity, and Inclusion, such as Juneteenth, Pride Month, Black History Month, National Women's Day, and our favorite local community event, the Arnold Days Parade!
* Paid training (Customize to time – how many weeks -- and other specifics)
* US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free short-term counseling sessions for a full range of personal issues and assistance in achieving a healthy work-life balance
* The opportunity to shine in and grow your career with clear paths for development – we invest in you!
* Networking and leadership opportunities with Staff Resource Groups, such as Network of Women, Black Professionals Network, Pride, and Ability
* IRise Mentorship programs to help you create the strong foundation to a rewarding career
* Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond!
* Trained wellness partners to support you as well as wellness training opportunities
* A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with

**How to apply**

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Location**

USA, OH, Work-at-Home

**Language Requirements**

English

**Time Type**

Full time

**Physical & Mental Requirements**

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**Eligibility to Work**

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed**

Currently, this position may be performed only in the states listed here.

**Equal Opportunity/Affirmative Action Employer**

arenaflex is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

* English
* Spanish

To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

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