**Experienced Full Stack Customer Solutions Architect – Cloud & Data Application Development**

At arenaflex, we're on a mission to revolutionize the way businesses approach data management and cloud adoption. As a pioneer in the tech industry, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with innovative solutions like Capital One Eno.

Our teams have developed and battle-tested new capabilities to meet the needs of our customers, and we've open-sourced several of the software tools we've built, such as Cloud Custodian and Hygieia. We've also forged new partnerships with other digital leaders, like Microsoft, to drive innovation and growth.

Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and we're exploring how best to bring some of our tools to market as enterprise B2B software solutions.

**Join Our Team**

We're seeking a customer-centric, energetic, and highly-motivated individual to join our team as a Customer Solutions Architect. You'll be part of a dynamic team that's passionate about removing friction from the overall customer experience and thriving in an entrepreneurial environment driven by bold ideas, collaboration, and creativity.

**Key Responsibilities**

As a Customer Solutions Architect, you'll be responsible for:

* Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
* Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
* Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* Serving as a knowledge resource and escalation point for coworkers and customers.
* Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* Leading high customer satisfaction through the use of data and proactive solutions.
* Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
* Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* Developing and maintaining technical support procedures and policies.
* Building credibility and trust within the team and with our business customers and stakeholders.
* Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
* Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
* Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.

**Essential Qualifications**

* Bachelor's degree or military experience
* At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context
* At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks), and data manipulation languages (SQL)
* At least 4 years of experience working with cross-functional teams
* At least 3 years of experience with design, implementation, or consulting experience of distributed applications

**Preferred Qualifications**

* Master's Degree in Computer Science, Engineering, or Information Technology
* High level of comfort communicating effectively across internal and external organizations
* Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises
* 2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
* 2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions

**What We Offer**

* A comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
* A dynamic and entrepreneurial work environment that encourages innovation and growth
* Opportunities for career advancement and professional development
* A collaborative and supportive team that values diversity and inclusion
* A competitive salary and performance-based incentive compensation

**How to Apply**

If you're passionate about customer-centric solutions and cloud adoption, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.

**Accommodation**

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact arenaflex Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@arenaflex.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

**Technical Support**

For technical support or questions about arenaflex's recruiting process, please send an email to Careers@arenaflex.com

**Disclaimer**

arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.

**Location**

This role is remote, and you'll have the flexibility to work from anywhere. However, you'll be required to travel occasionally to meet with customers and attend team meetings.

**Salary**

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture

McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

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