**Experienced Full Stack Customer Support Associate – Bilingual Dutch (arenaflex Starlink)**

At arenaflex, we're revolutionizing the way people connect with each other and the world around them. Our Starlink satellite constellation is a game-changer, delivering low-latency broadband internet to every corner of the globe. As a Customer Support Associate, you'll be at the forefront of this innovation, ensuring our customers have an exceptional experience with arenaflex Starlink.

**Introduction to arenaflex and the Starlink Team**

arenaflex is a pioneering company that's pushing the boundaries of space technology and exploration. Our mission is to make humanity a multi-planetary species, and we're actively developing the technologies to make this possible. The arenaflex Starlink team is a dynamic and passionate group of individuals who share a common goal: to provide fast, reliable, and affordable internet access to everyone, everywhere.

As a Customer Support Associate, you'll be part of a scrappy, early-stage Support team that's setting the tone for how we help our customers. You'll be the face of arenaflex Starlink to our customers, and your exceptional problem-solving skills, attention to detail, and passion for customer satisfaction will make all the difference.

**Responsibilities**

In this role, you'll be responsible for:

* Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex.
* Provide technical support to customers using hardware, software, and network expertise.
* Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
* Create and maintain an internal knowledge base and help center collateral.

**Key Skills and Qualifications**

To succeed in this role, you'll need:

* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluent in English and Dutch
* Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it.
* Excellent written and verbal communication skills.

Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations.
* Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive.
* Strong attention to detail and time management skills. You take pride in your craft.
* Willingness and ability to flex weekend and night shift hours as needed to support our growth.
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment.
* Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

**Additional Requirements**

* Must be willing to work all shifts, overtime, holidays, and/or weekends as needed.
* This is not a remote position and will require relocation if not already local to the Bastrop, TX area.
* Must be available for one of the following shift schedules:
+ 1st shift: Monday - Friday (5:00AM - 3:30PM)
+ 2nd Shift: Monday - Friday (3:30PM - 2:00AM)
+ 3rd shift: Saturday - Wednesday (5:00AM - 3:30PM)
+ 4th shift: Saturday - Wednesday (3:30PM - 2:00AM)

**ITAR Requirements**

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

**arenaflex Culture and Benefits**

At arenaflex, we're committed to creating a diverse, inclusive, and supportive work environment. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits to support their well-being. Some of the benefits you can expect as an arenaflex employee include:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Access to cutting-edge technology and innovative projects
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
* Flexible work arrangements and work-life balance

**How to Apply**

If you're passionate about customer support, technology, and innovation, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join the arenaflex Starlink team and be part of a revolution that's changing the world.

Apply for this job