**Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink) at blithequark**

Are you a customer-centric problem solver with a passion for delivering exceptional support experiences? Do you have a flair for languages and a knack for troubleshooting complex issues? If so, we're excited to introduce you to an extraordinary opportunity to join blithequark's Starlink Customer Support team as a Bilingual Norwegian Customer Support Associate.

**About blithequark and Starlink**

At blithequark, we're revolutionizing the way people connect with each other and access information. Our Starlink satellite constellation is a game-changer, delivering low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll play a vital role in ensuring our customers have an exceptional experience with Starlink.

**Responsibilities**

As a Bilingual Norwegian Customer Support Associate, you'll be the face of Starlink to our customers, handling a wide range of issues and concerns. Your responsibilities will include:

* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral

**Key Qualifications**

To succeed in this role, you'll need:

* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluency in English and Norwegian
* Excellent problem-solving and sleuthing skills
* Excellent written and verbal communication skills
* Excellent empathy, active listening, and resiliency skills
* Strong attention to detail and time management skills
* Willingness and ability to flex weekend and night shift hours as needed to support our growth

**Preferred Skills and Experience**

While not required, the following skills and experience will give you a competitive edge:

* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.

**Additional Requirements**

To join our team, you'll need to be:

* Available to work scheduled shifts, including holidays
* Available to work overtime hours and/or weekends as needed
* Willing to relocate to the Hawthorne, CA area (if not already local)
* Available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST

**Compensation and Benefits**

As a valued member of our team, you'll enjoy:

* Competitive hourly pay rates (Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour)
* Comprehensive medical, vision, and dental coverage
* Access to a 401(k) retirement plan
* Short and long-term disability insurance
* Life insurance
* Paid parental leave
* Various other discounts and perks
* 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year

**ITAR Requirements**

To conform to U.S. Government export regulations, you must be a U.S. citizen or national, a U.S. lawful, permanent resident (aka green card holder), a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

**Equal Opportunity Employer**

blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

**How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below:

Apply for this job

We look forward to welcoming you to our team!

Apply for this job