Experienced Full Stack Customer Support Specialist – Chat & Sales Expert for Remote Inbound Customer Service

Join the Team at blithequark: Revolutionizing Customer Experience

blithequark is a pioneering company that's transforming the way customers interact with businesses. We're on the hunt for a highly skilled and customer-focused Support Specialist to join our remote team. As a Support Specialist, Chat, you'll be the face of blithequark, providing top-notch customer service, technical assistance, and sales support to our valued customers. If you're passionate about delivering exceptional customer experiences, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you!

About blithequark

blithequark is a B2B tech platform that's redefining the tire replacement industry. We're committed to making tire replacement "way simple, way better." Our innovative approach, cutting-edge technology, and inclusive culture make us an exciting place to work. We're a remote-first company that values flexibility, collaboration, and growth. Join us and be part of a team that's shaping the future of customer experience.

Key Responsibilities

• Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
• Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
• Meet or exceed individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service.
• Become a subject matter expert on our products and services, and effectively communicate with customers via chat.
• Handle inbound live chat sessions from online customers, verifying customer account information and order details.
• Process online orders, returns, replacements, adjustments, warranties, and installations.
• Track deliveries, installation, inventory, pricing, and ensure all customers' needs are met.
• Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up.
• Maintain positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
• Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.

Essential Qualifications

• Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
• Experience with inbound and outbound product and service sales.
• Demonstrated ability to navigate computer programs, chat applications, and systems that support the initiatives of the contact center.
• High school diploma/GED required; associate's/bachelor's degree or equivalent experience preferred.
• Experience in helping customers and providing customer service.
• Adaptable and dependable with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
• Clear and concise written and oral communicator with a proven ability to address customer needs through written and oral mediums.
• Technical savvy and ability to learn and navigate computer systems.
• Ability to quickly build and develop open, honest, and friendly rapport with customers.

Preferred Qualifications

• Bilingual – ability to fluently speak and write in Spanish.
• Prior experience in the tire or automotive industry.
• Prior experience working in a remote environment.

Skills and Competencies

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Technical skills, including proficiency in computer systems and chat applications.
• Analytical and problem-solving skills.
• Ability to work independently in a remote environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. We offer:

• Comprehensive training and onboarding program.
• Ongoing coaching and feedback.
• Career advancement opportunities.
• Competitive compensation and benefits package.

Work Environment and Company Culture

blithequark is a remote-first company that values flexibility, collaboration, and growth. Our company culture is built on:

• Inclusivity and diversity.
• Transparency and communication.
• Accountability and ownership.
• Continuous learning and improvement.

Compensation and Benefits

The compensation offered for this position will depend on qualifications, experience, and geographic location. This position is primarily paid on a highly incentivized commission structure. The starting compensation is expected to be $19.50/hour.

Working Hours and Schedule Details

• Closed Thanksgiving Day and Christmas Day.
• Holiday blackout period: November 24th through December 31st.
• Support specialist schedules vary based on business need.

Working Conditions and Physical Effort

• Ability to sit for long periods.
• Talking through the computer for many meetings and one-to-one conversations.
• Continuous viewing of a computer monitor and data entry.
• Travel as necessary (