**Experienced Full Stack Customer Support Specialist – Luxury Outdoor Living Brand**

**Join arenaflex, a dynamic and innovative company, as we expand into the US market and revolutionize the outdoor living space industry.**

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join our arenaflex team as a Remote Customer Support Specialist.

**About arenaflex**

arenaflex is a pioneering company in the online business space, with a founding team that has successfully grown and consulted numerous companies to 8-figure brands over the past 15 years. We're now taking our expertise to the USA and planning global expansion. Our goal is to hit $100M within a couple of years, and we're committed to achieving this through a culture of continuous improvement, extreme ownership, grit, performance-driven results, integrity, and exceptional teamwork.

**Our Culture**

At arenaflex, we believe in creating a non-corporate, ever-evolving environment that fosters growth, innovation, and collaboration. Our team is open-minded, transparent, and results-oriented, with a strong focus on testing, evolving, and adapting to stay ahead of the competition. We're a fully remote team, with flexible working hours that allow you to balance your work and personal life.

**Job Responsibilities**

As a Remote Customer Support Specialist, you will be responsible for:

* Responding to customer inquiries via email, phone, and chat in a prompt and professional manner
* Providing accurate and helpful information about our products, services, pricing, and delivery options
* Guiding customers through the purchasing process, including product selection and customization
* Executing outbound call campaigns to strengthen relationships with existing clients and build relationships with new clients
* Working cross-functionally to drive improvements for the customer experience based on customer feedback and journey analysis
* Utilizing analytical skills to track customer trends and concerns to proactively drive superior value against competitors
* Proficiently using internal tech stack and adapting to additional tools, tech, and processes
* Assisting in troubleshooting customer issues, order discrepancies, and technical inquiries
* Utilizing Zendesk and other tools to manage customer interactions, track support tickets, and maintain accurate records
* Offering personalized advice and recommendations to customers
* Sharing insights and feedback from customers with internal teams to drive product improvements and process enhancements
* Maintaining a positive and empathetic attitude while resolving customer concerns and ensuring their satisfaction
* Contributing to the development of support resources, FAQs, and knowledge base articles
* Upholding and promoting arenaflex values, culture, and commitment to exceptional customer service

**Job Requirements**

To succeed in this role, you will need:

* Proven experience in remote working or a suitable home office setup with reliable internet and quality webcam
* Previous experience in a start-up or scale-up environment, with familiarity in using CRM tools like Zendesk (Zendesk experience is highly desirable)
* Strong interpersonal skills with a genuine passion for helping customers and delivering top-notch support
* Technical aptitude and proficiency with tools such as Slack, Zendesk, ClickUp, and Grammarly
* Knowledge and personal/professional experience with garden structures (pergolas, sheds, etc.) is highly desirable
* Excellent written and verbal communication skills, including attention to detail and the ability to explain complex concepts clearly
* A collaborative mindset, eager to work closely with cross-functional teams to achieve shared goals
* Empathy, patience, and the ability to handle challenging customer interactions with professionalism
* A strong team player who values collaboration, values-driven success, and overall positive behavior
* Experience mentoring or leading a small team with a passion to build something is highly desirable!

**What We Offer**

As a Remote Customer Support Specialist at arenaflex, you can expect:

* Competitive remote working compensation package
* Opportunity to contribute to a rapidly growing company in the outdoor living space industry
* Collaborative and inclusive work environment that values individual contributions
* Access to continuous learning and growth opportunities
* Flexible working hours to promote work-life balance
* Chance to work with a passionate team that values both the details and the bigger picture

**Our Values**

At arenaflex, we live by the following values:

* Continuous Improvement: Life is never-ending growth. The day you stop growing - you start dying. We implement what we learn otherwise it's worthless.
* Extreme Ownership: People make their own decisions and hold themselves accountable.

We solve any roadblocks, not blame or rely on others.
* Grit: Resilient, perseverant, and plain ol' not giving up. Not letting anything stop you. Not being afraid to get your hands dirty.

Getting those blisters.
* Performance-driven: Make shit happen, don't just talk about doing, focus on getting it done and the output of your work, not how many hours you put in.
* Integrity: Being human and understanding each other, operating by wishing others good, and being very transparent with feedback.
* Exceptional Team: The team is the cornerstone of our success, propelling us to achieve greatness. Our Culture brings both memorable experiences and fulfillment.

**Perks and Benefits**

We offer a range of perks and benefits to support your growth and well-being, including:

* Competitive compensation package
* Flexible working hours
* Access to continuous learning and growth opportunities
* Collaborative and inclusive work environment
* Opportunity to contribute to a rapidly growing company in the outdoor living space industry

**Ready to Join the arenaflex Team?**

If you're a motivated and customer-centric professional looking for a new challenge, we invite you to apply for this exciting opportunity. Join our arenaflex team and be part of a dynamic and innovative company that's revolutionizing the outdoor living space industry.

**Apply Now**

To apply for this role, please visit our Career Page and submit your application. We can't wait to hear from you!

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