**Experienced Full Stack Data Analyst – Voice of the Customer Methodology Development and Innovation**
At arenaflex, we're committed to creating a workplace where every individual feels seen, heard, and valued. Our organization values collaboration, innovation, and a customer-centric approach to drive business success. As a Senior Statistics Architect, you'll play a pivotal role in transforming and innovating our Voice of the Customer (VOC) methodology, leveraging cutting-edge technologies to deliver exceptional customer experiences.
**Join arenaflex's Crew Amex and lead the way together**
With over 5 million surveys received from clients annually across the consumer, business, and service provider segments, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This involves designing and programming customer delight surveys, comprising 40+ studies translated into over 10 languages and deployed in more than 20 countries. As a Senior Statistics Architect, you'll work closely with product and process owners, Qualtrics specialists, and the Agile team in Technology to drive innovation and improvement.
**Key Responsibilities:**
* Collaborate with utility teams to outline, design, and capture business needs
* Develop in-depth knowledge of Voice of the Customer methods and leverage them to inform and transform data within the Cornerstone Large Data Platform
* Design and build robust data model architecture to facilitate efficient data processing and standardized metric definitions
* Deliver high-quality and accurate insights through intensive testing at various use case levels, utilizing transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python)
* Provide guidance to enhance competencies and drive efficiency in computing programs using massive data ecosystems
* Develop and implement consumer tale evaluation and elaboration, software program design, and automation tools
* Proactively identify and automate repetitive tasks to improve productivity and efficiency
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique
**Essential Qualifications:**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting for data-driven tasks for a span of no less than 3+ years
* Ability to collaborate actively with dating managers/product owners to translate functional requirements into technical deliverables
* Familiarity with Agile methodologies, where small increments of a product are introduced at regular intervals to business groups
* Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively
**Preferred Qualifications:**
* Experience with data visualization tools and techniques
* Knowledge of machine learning algorithms and their applications
* Familiarity with cloud-based data platforms and big data ecosystems
* Certification in data science, analytics, or a related field
**Why Join arenaflex?**
* Competitive base salaries and bonus incentives
* Support for economic, physical, and intellectual well-being through various programs and resources
* Flexible work arrangements, including hybrid, onsite, or remote options, depending on position and business needs
* Generous paid parental leave policies (dependent on location)
* Free access to international on-site online wellness facilities staffed with nurses and doctors (dependent on location)
* Confidential counseling support through our Wholesome Minds application
* Opportunities for career growth and education
**How to Apply:**
If you're a motivated and innovative data professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to creating a workplace where every individual thrives.
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