**Experienced Full Stack Data Entry Specialist – Voice of the Customer Analytics**
Join arenaflex, a leading global organization, and be part of a dynamic team that's shaping the future of customer experience. As an Experienced Full Stack Data Entry Specialist, you'll play a critical role in driving business growth and innovation by leveraging cutting-edge analytics and data-driven insights.
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. Our mission is to deliver exceptional experiences to our customers, and we're committed to creating a workplace culture that values diversity, inclusion, and employee well-being. With a strong focus on technology and data analytics, we're constantly pushing the boundaries of what's possible in the industry.
**The Role**
As an Experienced Full Stack Data Entry Specialist, you'll be part of a high-performing team that's responsible for driving the transformation and innovation of our Voice of the Customer (VOC) analytics platform. You'll work closely with cross-functional teams, including product owners, process specialists, and agile teams in technology, to design, develop, and implement data-driven solutions that drive business growth and customer satisfaction.
**Key Responsibilities**
* Collaborate with utility teams to outline, design, and capture business needs and requirements
* Develop and maintain a deep understanding of VOC methods and leverage them to inform and transform data within our Cornerstone large data platform
* Design and build robust data model architecture to support high-performance data processing and standardized metric definitions
* Develop and implement big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions that ensure high-quality and accuracy through intensive testing at variable and use case levels
* Provide guidance to improve competencies and drive efficiency in computing programs using massive data ecosystems
* Power customer tale evaluation and elaboration, design and development of software programs, checking out and builds automation tools
* Proactively identify and automate repetitive tasks to improve best and efficiency
* Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease to quit technique
**Essential Qualifications**
* Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development life cycle management, and troubleshooting understanding for data-driven tasks for a span of no less than 3+ years
* Experience with Agile methodologies of delivery, where small increments of a product are introduced at regular intervals to business groups
* Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams, including product owners, process specialists, and agile teams in technology
* Ability to design, develop, and implement data-driven solutions that drive business growth and customer satisfaction
* Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues
**Preferred Qualifications**
* Experience with data modeling, data warehousing, and business intelligence
* Knowledge of data visualization tools and techniques
* Experience with cloud-based data platforms and services
* Familiarity with DevOps practices and tools
**Work Environment and Culture**
arenaflex is committed to creating a workplace culture that values diversity, inclusion, and employee well-being. We offer a range of benefits and perks, including:
* Competitive base salaries and bonus incentives
* Support for economic-properly-being and retirement
* Flexible working model with hybrid, onsite, or digital preparations depending on position and business need
* Generous paid parental leave policies (depending on location)
* Free access to international on-site online well-being facilities staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Wholesome Minds application
* Career development and education opportunities
**How to Apply**
If you're a motivated and experienced professional with a passion for data analytics and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and take the first step towards a rewarding new role.
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