**Experienced Full Stack Enterprise Application Support Analyst – Web & Cloud Application Development at arenaflex**
**Join arenaflex, a world-leading experiencement and technological leader, as we continue to push the boundaries of innovation and excellence in the entertainment industry.**
At arenaflex, we're storytellers, and our mission is to create unforgettable experiences for our audiences across the globe. As a key member of our Enterprise Technology team, you'll play a vital role in delivering cutting-edge solutions that align with our business strategies, drive operational excellence, and enhance customer experiences.
**About arenaflex**
arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity. From our iconic theme parks and resorts to our award-winning movies and television shows, we're dedicated to bringing joy and wonder to people's lives. Our commitment to excellence is reflected in our state-of-the-art technology, world-class entertainment, and exceptional customer service.
**The Enterprise Technology Team**
Our Enterprise Technology team is responsible for delivering innovative solutions that drive business growth, improve operational efficiency, and enhance customer experiences. We're a dynamic and collaborative team that's passionate about leveraging technology to create new and exciting experiences for our audiences.
**Job Summary**
We're seeking an experienced Full Stack Enterprise Application Support Analyst to join our team. As a key member of our EADP (Enterprise Applications Data Platform) business unit, you'll be responsible for providing expert-level support for our Logistics team, specializing in Coupa within Enterprise Technology. Your primary focus will be on delivering exceptional customer experiences, driving business growth, and advancing operational excellence.
**Responsibilities**
* Act as the software problem is counted expert, running with customers and stakeholders to each cope with problems and advocate/put in force improvements.
* Oversee software and platforms, to make certain that any new answer is sustainable, can scale up and is supported through upstream and downstream structures.
* Ability to translate enterprise approaches into exceedingly targeted technical specifications.
* Analyze and enhance present workflows to offer enterprise efficiencies.
* Participate in architectural machine layout evaluation and first-rate through imparting area understanding on the present portfolio of the merchandise. Providing checking out steering on the unit, useful and regression checking out.
* Act because the Coupa problem is counted expert, running with customers and companions to each cope with problems and advocate/put in force improvements.
* Investigate and remedy manufacturing-associated problems in a well-timed way from a quit user.
* Identify and mitigate dangers to the carrier shipping and proactively cope with and remedy problems earlier than they affect carrier levels.
* Participate in the technical healing of main machine outages, participating with severa companions which includes outdoor providers or outsourced carrier shipping teams.
* Develop and keep software documentation to assist in making certain that help may be correctly performed, and the effect of destiny requests may be assessed.
* Monitor carrier overall performance and advocate regions of recognition for non-stop development initiatives, which includes software overall performance control.
* Be chargeable for vendors/companions inside the well-timed decision of incidents/problems/requests, making sure carrier stage and first-rate goals are met.
* Gather necessities for minor improvements and supervise the ensuing product from the providers.
* Participate in checking out as required through the check strategy.
* Drive the adoption of agile improvement methodologies, specializing in enhancing the rate and first-rate of added work merchandise through DevOps practices and automatic checking out.
* Partner with the software safety crew at the implementation of safety through layout, making sure that everyone's answers meet safety standards.
* Participate in periodic hassle evaluation conferences and publish implementation opinions to record takeaways and ensure the non-stop development of IT services.
**Experience and Qualifications**
* 5+ years in a help function in a company surroundings of a comparable size/complexity
* 3+ years in software improvement with applicable technologies
* A self-starter, who can optimally navigate an advanced organizational structure, accomplishing consequences through affect and collaboration.
* Ability to set up govt stage relationships throughout the diverse enterprise and era executives inside arenaflex.
* Establish and lead powerful running relationships in matrix surroundings with different departments, groups, and group of workers with whom work need to be coordinated or interfaced.
* Comfortable influencing to obtain favored outcomes.
* Deep area and technical information may be crucial, as shipping may be performed in a matrixed surroundings of inner and outside companions, and suppliers.
* Equally cushty with executives, supervisor-stage companions, architects, and developersthat is a hands-on role almost about human beings and elements.
* A practitioner of the Service Management standards and might correctly continue through evaluation forums and different SM activities.
* Experience running inside an agile framework.
* Very element oriented
* High emotional intelligence
* Exemplary communications skill
* Proven sturdy negotiating and consensus-constructing abilities.
* Business acumen, with deep information inside the allotted area(s) in addition to strong abilities inside the era that helps the area(s) of Coupa:
+ Coupa P2P Solutions, Coupa Contract Management, Spend Management Solutions and P2P Indirect Procurement.
+ Handling not unusual Coupa Admin tasks: configuring chart of accounts, approval chains, PO customizations, Tax Codes and PO transmission methods.
+ Supplier enablement, punchout & catalogs, contracts, PO cXML and bill transmission process.
+ Workflow, compliant invoicing, bill posting in SAP structures. Coupa Release Upgrades
+ Hands-on experience with SAP AP, SAP MM, SAP WM, and Blue Yonder ideal
+ Deep Service Management information, running inside a help community/Center of Excellence
+ Experience managing outsourced providers, which includes, however no longer constrained to, agile software program improvement, checking out, SLA control, and incident/hassle control.
+ Participation in formal alternate control approaches
+ Experience running inside an agile framework.
+ Experience with software tracking technologies; New Relic, Data Dog, Synthetic Transactions
+ Wide experience with a number of Software Development Lifecycle methodologies throughout waterfall and agile
+ Current knowledge of new/rising era and its software in enterprise
**Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Competitive pay and bonuses
* Comprehensive health insurance, including medical, dental, and vision coverage
* Flexible work arrangements, including remote work options
* Paid time-off and vacation days
* Retirement plans and educational assistance programs
* Access to exclusive Disney perks, including complimentary theme park admission and discounts on merchandise and dining
* Opportunities for professional growth and development through training and mentorship programs
**How to Apply**
If you're a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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