**Experienced Full Stack Healthcare Community Relations Liaison – Web & Cloud Application Development for In-Home Care Services**
About Us
We are a leading provider of quality In-Home Care Services, dedicated to promoting independence and quality of life for seniors and disabled persons by providing non-medical caregiver services to our clients. Our mission is to deliver exceptional care and support to those who need it most, while fostering a positive and inclusive work environment for our team members. As a remote Healthcare Community Relations Liaison, you will play a vital role in driving business growth, building relationships with healthcare referral sources, and delivering exceptional customer service.
Job Summary
We are seeking an experienced and results-driven Healthcare Community Relations Liaison to join our team. As a key member of our sales and business development team, you will be responsible for building and maintaining relationships with healthcare referral sources, developing new business opportunities, and delivering exceptional customer service. This is a full-time exempt position, working from home in a 100% remote setup. If you are a self-motivated, outgoing, and caring individual with a knack for sales and marketing, we encourage you to apply.
Key Responsibilities
- Calls on multiple facility types such as hospital, skilled nursing, rehabilitation facility, home health and hospice agency, assisted living and other senior living settings within an assigned territory to develop professional relationships with key contacts, and generate homecare referrals.
- Educate and inform referral sources about services and programs offered by the Company.
- Reach out to community-based organizations to let them know of Company services and ask for referrals.
- Receive and respond to referrals and service inquiries on the programs offered by this company.
- Develop a territory plan to meet sales targets. Track KPIs related to sales activity. Submit KPIs and sales reports weekly.
- Update CRM with all contacts and sales activities on a daily basis.
- Perform in-home assessments for new potential clients. Sign-up new clients.
- Perform customer service oversight, ensuring customers are receiving quality care through check-ins, and feedback.
- De-escalate and resolve customer service issues.
- Contribute towards digital marketing campaigns with video, written, and other content.
- Represent the company in online marketing, social media using good business judgment, professionalism, and always presenting the Company in a positive light.
- Track, report, and meet goals set by management.
- Other office coordination duties.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- 5+ year's experience in a professional office work environment.
- 2+ years' experience in services sales. Proven experience in developing new accounts and building strong relationships within referral sources.
- Previous experience in a healthcare sales setting with strong references, a definite plus.
- Excellent networking and relationship building skills.
- Must be creative, self-motivated, and have outstanding verbal communication skills.
- Must demonstrate strong writing skills - writing that is clear, organized, and thoughtful, and not unnecessarily brief or cryptic.
- Goal-oriented and able to consistently meet targets set by their supervisor.
- Hands-on computer experience with a proven ability to work with multiple computer programs, applications, and software tools in everyday work is a MUST.
- Strong work ethics, respectful, and a professional attitude towards work.
- US Citizen or proof of work authorization required.