**Experienced Full Stack IT Support Specialist – Data Innovation Group**

Join arenaflex, a world-renowned airline, and embark on an extraordinary journey as a member of our Data Innovation Group. As a seasoned IT Support Specialist, you will play a vital role in ensuring the smooth operation of our IT systems, providing top-notch support to our employees, and driving innovation in the field of data management.

**Why You'll Love This Job**

Imagine working for a company that values diversity, inclusion, and employee growth. At arenaflex, we believe in fostering a culture that encourages collaboration, creativity, and innovation. As a member of our Data Innovation Group, you will have the opportunity to work on exciting projects, develop new skills, and advance your career while enjoying a great work-life balance.

**Key Responsibilities**

As an IT Support Specialist, you will be responsible for:

* Resolving and closing tickets/work orders supporting end-client workstations and peripherals
* Answering client care issues raised from the Helpdesk
* Contributing to desktop projects (global installs/renovations) as a project team member
* Remotely resolving and resolving demands using remote tools
* Investigating and collaborating with other departments to assist with system-related issues
* Recording client interactions in incident management software, including resource management
* Recovering data from hard drives or performing data migration
* Maintaining remote access for virtual private network (VPN) availability as well as remote/broadband network for workstations
* Installing and designing local and network-based printers
* Performing preventive maintenance
* Working various shifts, including on-call and travel as required
* Following management direction, complying with IT strategy and policy
* Performing other duties as mentioned
* Venturing, as required

**All You'll Need for Success**

To excel in this role, you will require:

* Bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience/training
* 2 years of hands-on IT work experience supporting and resolving various PC desktop software and hardware issues
* First-hand experience supporting workstations in a Windows/TCPIP environment
* Preferred Qualifications:
+ A+ certification
+ MCSE/MCP or higher
+ Past IT foundation experience in an aircraft/airport environment
+ Familiarity with tagging systems and work process

**Essential Skills and Competencies**

To succeed in this role, you will need to possess:

* General knowledge of all Windows-based operating systems, including Windows 10
* Knowledge of VPN networks and the ability to troubleshoot issues
* Ability to work independently and act in a collaborative, team-based environment
* Ability to lift at least 50 pounds

**What You'll Get**

As a valued member of the arenaflex team, you will enjoy:

* Comprehensive medical, dental, vision, and prescription benefits from day one
* Virtual doctor visits, flexible spending accounts, and more
* Health programs that provide the tools, resources, and support you need to be your best self
* 401(k) program with employer contributions available after one year
* Additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more

**Join the arenaflex Family**

At arenaflex, we believe in fostering a culture of diversity, inclusion, and employee growth. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our clients, partners, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world.

Are you ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline? Join us at arenaflex and discover a world of opportunities.

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