**Experienced Full Stack Manager, Technical Operations – Web & Cloud Application Development for Remote Workforce**
About Us
Hawaiian Airlines is a leading carrier in the Pacific, renowned for its exceptional service, warm hospitality, and commitment to safety. As a member of our 'ohana (family), you'll be part of a dynamic team that's passionate about delivering unforgettable experiences to our guests and connecting our islands with the world. We're seeking a seasoned professional to join our team as a Manager, Technical Operations, responsible for overseeing the development and implementation of our technical training programs.
Job Summary
We're looking for an experienced Manager, Technical Operations to lead our team in creating and delivering high-quality training programs for our 500+ aeronautics support professionals and staff. As a key member of our Technical Operations team, you'll be responsible for overseeing the development and implementation of our training programs, ensuring compliance with regulatory requirements, and driving business outcomes through effective training strategies.
Key Responsibilities
- Develop and implement training programs, utilizing various strategies, procedures, learning tools, and best practices to ensure top-quality, relevant, and cost-effective training solutions.
- Lead training needs assessments through job analysis, career paths, and meetings with supervisors or clients.
- Ensure compliance with all regulations and company policies by conducting reviews and classroom observations, and authorizing established procedures in classrooms and training test systems.
- Collaborate with Tech Operations management and Procurement in evaluating training requests by examining hiring patterns and assessing functional and business decisions.
- Oversee hands-on training (OJT) and Working Experience observations and assessments.
- Manage a team of instructors, work in various fleets, and instructor expansion for Section 147 AMTs Air programs by regularly meeting to discuss progress, provide performance feedback, and assign new tasks.
- Perform other duties as assigned to support compliance with current regulations for significant training materials and, if necessary, practice the designated specialists of the Chief, Tech Operations Training.
Requirements
To be successful in this role, you'll need:
- A Bachelor's degree and five (5) years of related work experience; or an equivalent combination of education and related work experience.
- Two (2) years of experience in managing teams or direct reports.
- Experience with strategy and technique execution for immediate results.
- Independence with the ability to freely manage projects and deadlines.
- Proficiency in MS Office Suite; a working knowledge of computer systems and databases.
- The ability to influence others beyond their work area regarding policies, practices, and strategies.
- The ability to travel globally, and appear on Saturdays or Sundays, nights, and occasions, as needed to meet functional requirements.
Preferred Qualifications
We're looking for candidates with:
- Two (2) years of experience in flying training and support.
- Capability with modern training delivery techniques – e.g., e-learning platforms, virtual and instructor-led classrooms, online classes, and other advanced tools to create engaging and meaningful training experiences.
- Capability in creating and managing training content, including videos, interactive modules, and other multimedia assets.
- A strong understanding of adult learning standards and educational planning strategies.
- Strong project management skills.
- Capability with assessing training effectiveness through observations and evaluations, as well as through metrics and data analysis.
- The ability to work cooperatively with instructors and cross-functional divisions.
What We Offer
Hawaiian Airlines is committed to providing a comprehensive total rewards package that attracts, engages, and retains the best talent in the industry. Our compensation structure is thoughtfully designed to include a competitive base salary combined with variable compensation opportunities. This fair approach ensures a satisfying and rewarding work environment, aligning individual achievements with the broader organizational success.
Compensation and Benefits
We offer a competitive salary and a comprehensive benefits package, including:
- A competitive base salary.
- Variable compensation opportunities.
- A comprehensive health insurance plan.
- A 401(k) retirement savings plan with company match.
- Generous paid time off and holidays.
- Professional development opportunities.
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We look forward to hearing from you!
Equal Employment Opportunity
Hawaiian Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require accommodations during the application or interview process, please let us know.