**Experienced Full Stack Omnichannel Customer Manager – Walmart E-commerce Strategy Development**
At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive growth in the rapidly evolving digital landscape. As a highly accomplished Senior Omnichannel Customer Manager, you'll play a pivotal role in leading our Walmart e-commerce strategy, spearheading our digital presence, and fostering collaboration across the business. If you're a digital commerce expert with a passion for driving results, building strong relationships, and influencing external and internal stakeholders, we want to hear from you!
**About arenaflex**
arenaflex is a leading food company that's dedicated to making food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives, and reimagine new possibilities every day. We look for people who want to bring their best – bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.
**Responsibilities**
As a Senior Omnichannel Customer Manager at arenaflex, you'll be responsible for leading our Walmart digital strategy, managing key relationships, and driving data-driven optimization. Your primary focus will be on increasing digital share and driving overall growth within the Walmart digital channel. This is a critical role in a rapidly evolving market, and we're looking for someone who can bring a team-first mindset and a passion for driving results.
**Key Responsibilities:**
* **Lead Walmart Digital Strategy:** Develop and execute the e-commerce sales strategy for Walmart and Sam's Club, focusing on Walmart.com performance and serving as the subject matter expert. This includes developing and implementing our omnichannel LRP strategy.
* **Manage Key Relationships:** Cultivate and maintain strong relationships with Walmart buyers, DMMs, VP/SVPs, agencies, and internal stakeholders (Senior Customer Managers, Operating Unit teams). You will be a key player in shaping our digital presence and influencing key decisions.
* **Data-Driven Optimization:** Leverage data (Luminate, GMI SCANR) to inform strategic decisions, drive thought leadership with Walmart, and partner with internal teams to optimize e-commerce commercial plans.
* **Cross-Functional Collaboration:** Collaborate effectively across multiple internal teams (including Supply Chain, Sustainability, Brand, Finance) and participate in key Walmart Inc. meetings (Customer Focused Planning, regional leadership meetings, etc.).
* **Team Leadership & Mentorship:** While managing a small team (currently one direct report, with opportunity for expansion), you will mentor and guide colleagues, fostering a collaborative and high-performing culture.
* **Drive Digital Growth:** Your primary focus will be on increasing digital share and driving overall growth within the Walmart digital channel.
This is a critical role in a rapidly evolving market.
**Essential Qualifications:**
* **8+ Years of Relevant Experience & Bachelor's Degree:** 8+ years of experience in sales, marketing, category management, shopper/consumer insights, customer-facing account management, analytics, or trade funding. Strong analytical skills and experience building compelling selling stories using data are required. A Bachelor's degree is also required.
* **Exceptional Digital Commerce Expertise:** Proven success driving results within a major retail e-commerce ecosystem, coupled with a unique skillset ideally gained from a leading retailer (Walmart Connect, Sam's Club, Amazon, etc.) or top-tier agency/consulting firm.
This specialized expertise is crucial to fill a gap within our team.
* **Omnichannel Strategy & Execution:** Extensive experience developing and implementing omnichannel strategies, translating them into impactful sales and marketing initiatives. Adept at navigating the digital shelf, search optimization, and retail media.
* **Cross-Functional Collaboration:** A collaborative leader capable of effectively coordinating efforts across various teams, including customer, sales, marketing, shopper, and supply chain functions.
* **Strategic Leadership & Influence:** This role offers significant influence and impact within a collaborative environment, requiring experience coaching and developing teams to enhance digital capabilities. While managing a small team (one direct report), the focus is on strategic contributions and influencing both customers and internal stakeholders.
* **Strategic & Data-Driven Decision Making:** Demonstrated advanced strategic thinking, planning, financial management, and influencing skills, coupled with proficiency in leveraging data (e.g., Scintilla, digital shelf data, media performance) to extract actionable insights and drive strategic direction.
A self-motivated, detail-oriented individual who thrives in fast-paced environments is ideal.
**Preferred Qualifications:**
* **Experience with Walmart E-commerce Platform:** Familiarity with Walmart's e-commerce platform and ability to leverage its capabilities to drive growth.
* **Digital Shelf Optimization:** Experience with digital shelf optimization and ability to navigate the digital shelf to drive sales and growth.
* **Retail Media:** Experience with retail media and ability to leverage its capabilities to drive sales and growth.
* **Data Analysis:** Advanced data analysis skills, including proficiency in tools like Luminate, GMI SCANR, and Scintilla.
**Work Environment & Company Culture:**
As a Senior Omnichannel Customer Manager at arenaflex, you'll be part of a fast-paced, highly accountable, and successful Walmart Inc. Strategy Team. Our company culture is built on a team-first mindset, and we're committed to doing the right thing, all the time. We're a place where bold thinkers with big hearts can challenge one another and grow together. If you're passionate about driving results, building strong relationships, and influencing external and internal stakeholders, we want to hear from you!
**Compensation & Benefits:**
The salary range for this position is $124,200.00 - $186,400.00 / Annually. At arenaflex, we strive for each employee's pay at any point in their career to reflect their experiences, performance, and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions, including education, skills, work experience, certifications, etc.
As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, arenaflex offers a competitive Total Rewards package focusing on your overall well-being. We're proud to offer a foundation of health benefits, retirement, and financial wellbeing, time off programs, wellbeing support, and perks.
Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including individual and organizational performance.
**How to Apply:**
If you're a digital commerce expert with a passion for driving results, building strong relationships, and influencing external and internal stakeholders, we want to hear from you! Apply now to join our team and be part of a fast-paced, highly accountable, and successful Walmart Inc. Strategy Team.
Apply for this job