**Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex**

**Join arenaflex, a global leader in entertainment and media, as we revolutionize the way we understand and engage with our audiences. As a Performance Analyst, you will be at the forefront of our data-driven decision-making process, leveraging cutting-edge analytics and insights to drive business outcomes and guest satisfaction.**

**About arenaflex**

arenaflex is a global entertainment and media conglomerate that creates and distributes some of the most beloved and iconic brands in the world. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of our business strategy, using data and analytics to inform decision-making and drive growth. As a Performance Analyst, you will be part of a dynamic and innovative team that is shaping the future of entertainment and media.

**Job Summary**

We are seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will be responsible for providing analytical support to our Contact Centers and pre-arrival Walt Disney World Commerce teams. You will work closely with our business partners to develop and implement data-driven solutions that drive business outcomes and guest satisfaction.

**Key Responsibilities**

* **Performance Analytics and Forecasting**: Conduct forecasting, advert hoc modeling, and deep-dive analysis to inform business decisions. Monitor agent performance, proactively identify areas for improvement, and develop personalized analyses from start to finish.
* **Measurement and Analytics**: Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/preserve reports. Monitor data quality and accuracy, and collaborate with team members and business partners to respond to business questions with sound quantitative analyses and reproducible results.
* **Data Storytelling**: Build shows and visualizations to inform compelling stories with data.

Present and discuss findings, insights, and recommendations to Senior Leadership and business partners.
* **Process Execution**: Execute programs critical to the business operation under strict timelines. Create, maintain, audit, and continuously optimize reports and documents used to support various programs.

**Essential Qualifications**

* **Bachelor's degree** in a quantitative field (e.g., mathematics, statistics, computer science, economics)
* **2+ years of quantitative, non-internship experience** in an analytical role
* **Familiarity with forecasting**, including conventional statistical techniques and/or machine learning or deep learning techniques
* **Proactive interest** in understanding the "Why" behind performance, decisions, etc.
* **Strong attention to detail** and ability to follow through on tasks and complete projects on time
* **Effective communication skills** (verbal, written, and visual)
* **Desire to excel** in a fast-paced, complex, and ambiguous business environment
* **Experience with SQL** and R or Python

**Nice-to-Haves**

* **Solid knowledge of statistical inference** and proven experience in applying statistical rigor to analyses
* **Knowledge of data visualization best practices** and experience with data visualization tools, including Tableau or Power BI
* **Excellent SQL skills** and fluency in R or Python
* **Ability to quickly adapt and learn new tools and skills**
* **Ability to maintain and develop relationships** with partners/clients/team members
* **Graduate degree** and/or 4+ years of relevant experience in analytics or data science

**What We Offer**

* **Competitive salary** ($25-40/Hour)
* **Opportunities for career growth and professional development**
* **Collaborative and dynamic work environment**
* **Flexible work arrangements**, including remote work options
* **Comprehensive benefits package**, including health insurance, retirement plan, and paid time off
* **Access to cutting-edge technology and tools**
* **Opportunities to work on high-impact projects** that drive business outcomes and guest satisfaction

**How to Apply**

If you are a motivated and analytical individual who is passionate about data and storytelling, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.

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