**Experienced Full Stack Product Manager – Customer Loyalty (Remote)**
At arenaflex, we're on a mission to revolutionize the way we think about customer loyalty. As a seasoned Product Manager, you'll play a critical role in driving business value, improving efficiency, and enhancing customer satisfaction through the development of innovative products. If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you.
**About arenaflex**
arenaflex is a cutting-edge company that's pushing the boundaries of innovation in the customer loyalty space. Our team is comprised of talented individuals who share a common goal: to create products that exceed customer expectations. With a strong focus on collaboration, agility, and customer-centricity, we're committed to delivering exceptional results.
**Key Responsibilities**
As a Product Manager at arenaflex, you'll be responsible for driving business value through the development of high-quality products. Your key responsibilities will include:
* **Strategy & Planning (40%):**
+ Gain a deep understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience.
+ Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners.
+ Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings.
+ Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP).
+ Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities.
+ Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
+ Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution.
* **Delivery & Execution (30%):**
+ Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction.
+ Document, review, and ensure that all quality and change control standards are met.
+ Formulate, test, and refine assumptions and hypotheses through user research and testing.
+ Create, prioritize, and accept user stories, incorporating them into release planning.
+ Make product decisions that drive value on a daily basis.
+ Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
+ Participate in standups, iteration planning sessions, product demos, and retrospectives.
+ Condense complex technical concepts into non-technical language for stakeholders.
* **People (30%):**
+ Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments.
+ Act as a proponent of modern software development practices.
+ Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert.
+ Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
+ Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience.
+ Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action.
**Direct Manager/Direct Reports**
You'll typically report to the Product Management Manager or Sr. Manager.
**Travel Requirements**
You'll typically require overnight travel less than 10% of the time.
**Physical Requirements**
Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
You'll be located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* 1-3 years of relevant work experience.
* Experience working as a Product Manager in a modern software development-based enterprise environment.
* Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment.
* Experience working in a fast-paced, fluid environment where priorities shift on a regular basis.
* Experience communicating with and influencing functional and technical team members at all levels in the organization.
* Experience working as part of a collaborative, cross-functional, modern software design and development team.
* Experience creating, prioritizing, and accepting user stories.
* Experience conducting user research and testing to understand needs.
* Experience identifying goals, metrics, and analytics to measure product value.
* Experience conducting competitive research and analysis.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
**Preferred Education**
* No additional education.
**Minimum Years of Work Experience**
* 1
**Preferred Years of Work Experience**
* No additional years of experience.
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
* Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
* Cultivates Innovation: Creating new and better ways for the organization to be successful.
* Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
* Drives Results: Consistently achieves results, even under tough circumstances.
* Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
* Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
* Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
* Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
* Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
* Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution.
* Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Product Manager, you'll have access to:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Flexible work arrangements, including remote work options.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for strategic thinking, we want to hear from you. Please submit your application by November 11th, 2024, through our website.
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