**Experienced Full Stack Product Manager – Customer Loyalty (Remote)**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver unparalleled shopping experiences. As an Experienced Full Stack Product Manager – Customer Loyalty, you'll play a pivotal role in driving business value, improving efficiency, and enhancing customer satisfaction through the production of quality products. If you're passionate about product management, customer-centricity, and collaboration, we want to hear from you!

**About arenaflex**

arenaflex is a leading innovator in the retail industry, dedicated to providing exceptional customer experiences through cutting-edge technology and innovative solutions. Our team is passionate about staying ahead of the curve, embracing new ideas, and pushing the boundaries of what's possible. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.

**Key Responsibilities**

As an Experienced Full Stack Product Manager – Customer Loyalty, you'll be responsible for delivering incremental value to our customers and associates through the production of quality products. Your key responsibilities will include:

* **40% Strategy & Planning**
+ Gain a thorough understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience
+ Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners
+ Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings
+ Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP)
+ Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities
+ Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
+ Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution
* **30% Delivery & Execution**
+ Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction
+ Document, review, and ensure that all quality and change control standards are met
+ Formulate, test, and refine assumptions and hypotheses through user research and testing
+ Create, prioritize, and accept user stories, incorporating them into release planning
+ Make product decisions that drive value on a daily basis
+ Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements
+ Participate in standups, iteration planning sessions, product demos, and retrospectives
+ Condense complex technical concepts into non-technical language for stakeholders
* **30% People**
+ Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments
+ Act as a proponent of modern software development practices
+ Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert
+ Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
+ Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience
+ Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action

**Direct Manager/Direct Reports**

You will typically report to the Product Management Manager or Sr. Manager.

**Travel Requirements**

Typically requires overnight travel less than 10% of the time.

**Physical Requirements**

Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

**Working Conditions**

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

**Minimum Qualifications**

* Must be eighteen years of age or older
* Must be legally permitted to work in the United States

**Preferred Qualifications**

* 1-3 years of relevant work experience
* Experience working as a Product Manager in a modern software development-based enterprise environment
* Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment
* Experience working in a fast-paced, fluid environment where priorities shift on a regular basis
* Experience communicating with and influencing functional and technical team members at all levels in the organization
* Experience working as part of a collaborative, cross-functional, modern software design and development team
* Experience creating, prioritizing, and accepting user stories
* Experience conducting user research and testing to understand needs
* Experience identifying goals, metrics, and analytics to measure product value
* Experience conducting competitive research and analysis

**Minimum Education**

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

**Preferred Education**

* No additional education

**Minimum Years of Work Experience**

* 1

**Preferred Years of Work Experience**

* No additional years of experience

**Minimum Leadership Experience**

* None

**Preferred Leadership Experience**

* None

**Certifications**

* None

**Competencies**

* Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
* Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
* Cultivates Innovation: Creating new and better ways for the organization to be successful
* Customer Focus: Building strong customer relationships and delivering customer-centric solutions
* Drives Results: Consistently achieves results, even under tough circumstances
* Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
* Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
* Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
* Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
* Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
* Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution
* Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

**What We Offer**

* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative team
* Flexible remote work arrangement
* Professional development and growth opportunities
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance

**How to Apply**

If you're passionate about product management, customer-centricity, and collaboration, we want to hear from you! Please submit your application by November 11th, 2024, through our website: Apply Job!

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