**Experienced Full Stack Product Manager – Customer Loyalty (Remote) at arenaflex**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our Product Management team, you'll play a pivotal role in driving business value, improving efficiency, and enhancing customer satisfaction through the production of quality products. If you're a seasoned Product Manager with a passion for innovation and customer-centricity, we'd love to hear from you!

**About arenaflex**

arenaflex is a leading innovator in the industry, dedicated to empowering our customers with unparalleled shopping experiences. Our commitment to excellence, customer satisfaction, and employee engagement has earned us a reputation as a trusted partner in the market. As a remote team member, you'll enjoy the flexibility to work from anywhere, while being part of a dynamic and collaborative environment that fosters growth, learning, and innovation.

**Key Responsibilities**

As an Experienced Full Stack Product Manager – Customer Loyalty at arenaflex, you'll be responsible for delivering incremental value by driving product changes and working closely with a team of developers, designers, and business partners. Your key responsibilities will include:

* **40% Strategy & Planning**
+ Gain a thorough understanding of customer and associate needs, both existing and potential, to deliver enterprise products that provide an unparalleled shopping experience
+ Translate business goals and end-user needs into product strategy, communicating direction and product priorities to the development team, other matrixed teams, and third-party partners
+ Identify goals, metrics, and analytics to determine product value, continually making recommendations and refinements to the product backlog based on learnings
+ Conduct end-user research to help identify user stories and determine Minimum Viable Product (MVP)
+ Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities
+ Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
+ Evaluate research and market analysis on industry innovations and technology platforms to recommend the best possible solution
* **30% Delivery & Execution**
+ Ensure product is aligned with company, stakeholder, and end-user priorities to drive sales, improve efficiency, and improve customer satisfaction
+ Document, review, and ensure that all quality and change control standards are met
+ Formulate, test, and refine assumptions and hypotheses through user research and testing
+ Create, prioritize, and accept user stories, incorporating them into release planning
+ Make product decisions that drive value on a daily basis
+ Identify pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements
+ Participate in standups, iteration planning sessions, product demos, and retrospectives
+ Condense complex technical concepts into non-technical language for stakeholders
* **30% People**
+ Foster collaboration with team members (Engineering, User Experience Designers, etc.) to drive value and collectively identify and resolve impediments
+ Act as a proponent of modern software development practices
+ Advocate for the end-user and stakeholder by empathizing with and understanding user needs and becoming the domain expert
+ Regularly work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
+ Manage cross-functional team and stakeholder expectations to execute on product strategy, providing education to requestors to determine prioritization based on tangible benefits and/or user experience
+ Exhibit active listening, facilitate sessions, and clearly communicate at all levels (Executive Leadership Team, store associates, etc.) and in all formats the product's long-term strategy, which is used to prioritize short-term action

**Direct Manager/Direct Reports**

You will typically report to the Product Management Manager or Sr. Manager.

**Travel Requirements**

Typically requires overnight travel less than 10% of the time.

**Physical Requirements**

Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

**Working Conditions**

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

**Minimum Qualifications**

* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.

**Preferred Qualifications**

* 1-3 years of relevant work experience
* Experience working as a Product Manager in a modern software development-based enterprise environment
* Demonstrated experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment
* Experience working in a fast-paced, fluid environment where priorities shift on a regular basis
* Experience communicating with and influencing functional and technical team members at all levels in the organization
* Experience working as part of a collaborative, cross-functional, modern software design and development team
* Experience creating, prioritizing, and accepting user stories
* Experience conducting user research and testing to understand needs
* Experience identifying goals, metrics, and analytics to measure product value
* Experience conducting competitive research and analysis

**Minimum Education**

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

**Preferred Education**

* No additional education

**Minimum Years of Work Experience**

* 1

**Preferred Years of Work Experience**

* No additional years of experience

**Minimum Leadership Experience**

* None

**Preferred Leadership Experience**

* None

**Certifications**

* None

**Competencies**

* Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
* Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
* Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
* Cultivates Innovation: Creating new and better ways for the organization to be successful
* Customer Focus: Building strong customer relationships and delivering customer-centric solutions
* Drives Results: Consistently achieves results, even under tough circumstances
* Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
* Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
* Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
* Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
* Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
* Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution
* Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals

**What We Offer**

As an Experienced Full Stack Product Manager – Customer Loyalty at arenaflex, you'll enjoy a comprehensive compensation package, including:

* Competitive salary
* Comprehensive benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Flexible remote work arrangements
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance

**How to Apply**

If you're a motivated and results-driven Product Manager with a passion for innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. The application window is anticipated to be closed on November 11th, 2024.

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