Experienced Full Stack Remote Customer Service and Sales Representative – Retention Specialist Role with Comprehensive Training and Growth Opportunities at Blithequark

Join the Team at Blithequark: Where Purpose Meets Profession

Blithequark has been at the forefront of helping save lives since 1874. As the leading smart home security provider in the U.S., we are dedicated to protecting and connecting families, businesses, and larger commercial customers every day. Our commitment to continuous innovation, advanced technology, and strategic partnerships enables us to deliver products and services that safeguard life and valuables, whether at home, in business, or on the go. At Blithequark, our mission is clear: we help save lives for a living. If you're looking for a career where you can make a real impact, join our team today and put purpose behind your paycheck.

Explore Life at Blithequark

We invite you to learn more about our vibrant culture and what it's like to be part of our team. Discover the opportunities for growth, the commitment to our employees, and how we strive to make a difference in our communities. Check out more about life at Blithequark here and see why we're an employer of choice.

The Role: Remote Customer Service/Sales Representative – Retention Specialist

In this critical role, you will serve as a Retention Specialist, focusing on retaining customers who wish to cancel their Blithequark services. You will be an expert problem solver in a retention and sales capacity, handling a high volume of incoming calls from customers requesting to cancel. Your goal will be to proactively identify opportunities and recommend long-term solutions to keep customers engaged with Blithequark.

Key Responsibilities:

• Handle incoming calls from customers requesting to cancel their services and act as an expert problem solver to retain their business.
• Provide an award-winning customer experience that increases brand loyalty and retains customers long-term.
• Identify and recommend long-term solutions to customers, focusing on the value Blithequark offers.
• Utilize exceptional de-escalation skills on difficult calls, focusing on identifying concerns and providing multiple offers to resolve customer issues.
• Retain long-term business for Blithequark through customer service commitments, providing the right solutions to save customers.
• Use proven problem-solving skills to quickly identify the cause of a cancellation request and negotiate the right solution.
• Consistently improve performance and achieve goals.
• Multitask and use several tools (10+) to help retain customers and make them customers for life.
• Maintain knowledge of Blithequark policies, products, services, and systems, as well as knowledge of the wireless industry, service capabilities, and other security companies.

What We Offer: Culture, Development, and Experience

At Blithequark, we believe that culture is everything. You're not just joining a company; you're joining a family that shares the same goal: Saving Lives. We're serious about creating a culture of career advancement, and we want you to achieve your goals personally and professionally.

Benefits and Perks:

• Paid training for the first 8-12 weeks in Wichita, KS.
• Development opportunities for career growth and advancement.
• Inclusive experience for every employee focused on family, partnership, development, incentives, and fun.
• Medical, Dental, Vision, 401(k) with employer matching.
• Paid vacation time.