**Experienced Full Stack Sales Support and Services Manager – Disney Customer Support Remote Jobs**

**Join arenaflex, a world-renowned entertainment and media conglomerate, as we seek an exceptional Sales Support and Services Manager to lead our Disney Vacation Club (DVC) team. As a key member of our remote customer support team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and fostering a positive work environment.**

**About arenaflex**

arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our mission is to provide unparalleled entertainment experiences that inspire and delight audiences around the world. With a diverse portfolio of brands, including Disney, Pixar, Marvel, and Star Wars, we are committed to delivering exceptional content, products, and services that exceed our customers' expectations.

**Job Summary**

We are seeking an experienced Sales Support and Services Manager to lead our DVC team, providing strategic direction, mentorship, and guidance to our Cast Members. As a key member of our remote customer support team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment. If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

**Key Responsibilities**

* Lead and mentor a team of Cast Members, providing guidance and support to ensure exceptional customer experiences and sales growth.
* Develop and implement strategies to improve customer satisfaction, drive sales growth, and enhance the overall visitor experience.
* Collaborate with cross-functional teams to align sales methodologies, foundation requirements, and visitor experience improvements.
* Oversee the management of DVC's presence on Disney Cruise Line, including transportation coordination, visitor communication, and integration with the cruise line's operations.
* Regulate virtual event productions, ensuring seamless communication and integration of virtual sales activities, while streamlining the use of technology for training and development purposes.
* Ensure that the necessary infrastructure, both physical and technical, is established to support sales activities across different areas.
* Collaborate with production teams to create compelling marketing materials that support sales efforts and enhance the visitor experience.
* Develop and implement training programs to enhance Cast Member skills and knowledge, driving improvements in customer satisfaction and sales growth.
* Analyze sales data and customer feedback to identify trends and opportunities for improvement, making data-driven decisions to drive business growth.

**Essential Capabilities**

* 2+ years of experience supporting outreach group tasks, with a proven track record of driving sales growth and improving customer satisfaction.
* Understanding of the sales cycle, including customer engagement and conversion processes.
* Familiarity with work and evaluating functionality essential for managing operational assets.
* Ability to identify, develop, and invest in team members' skills to promote engagement, collaboration, and overall job satisfaction.
* Leadership and direction of Cast Member performance and driving operational improvements.
* Commitment to diversity and fostering a comprehensive work environment.
* Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes.
* Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment.
* Ability to work with presentations before groups.
* High-level proficiency in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint.
* Availability to travel and work on Disney Cruise Line.
* Ability to be flexible with work schedule, including evenings, weekends, and holidays.

**Preferred Capabilities**

* 2+ years of experience as a Visitor Experience Manager.
* Knowledge of Walt Disney World strategies and techniques.
* Labor force management experience.
* Experience with continuous improvement processes.
* Experience in really managing vendor relationships.
* Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs.
* Experience with IT systems to plan virtual show meetings.

**Career Growth Opportunities and Learning Benefits**

* arenaflex offers a comprehensive training program to enhance your skills and knowledge, driving improvements in customer satisfaction and sales growth.
* Collaborate with cross-functional teams to align sales methodologies, foundation requirements, and visitor experience improvements.
* Participate in continuous improvement processes to drive business growth and innovation.
* Opportunities for career advancement and professional growth within arenaflex.

**Work Environment and Company Culture**

* arenaflex is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth.
* Our remote customer support team is dedicated to delivering exceptional customer experiences and driving sales growth.
* arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.

**Compensation, Perks, and Benefits**

* Competitive salary of $25/hour.
* Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* Opportunities for career advancement and professional growth within arenaflex.
* Flexible work schedule, including evenings, weekends, and holidays.
* Access to arenaflex's comprehensive training program to enhance your skills and knowledge.

**How to Apply**

If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

**Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

**Contact Us**

For more information about this opportunity, please contact our HR department at .

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