**Experienced Full Stack Senior Strategic Customer Success Advisor – Cloud & AI Application Development**

At arenaflex, we're on a mission to revolutionize the way businesses operate by harnessing the power of cloud and AI technologies. As a Senior Strategic Customer Success Advisor, you'll play a critical role in driving customer adoption and success across our vast portfolio of cloud-based solutions. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you.

**About arenaflex**

arenaflex is a global leader in cloud and AI technologies, with a rich history of innovation and a commitment to making a positive impact on the world. Our team of experts is dedicated to helping businesses transform their operations and achieve their goals through the strategic use of technology. With a focus on customer success, we're constantly seeking new ways to deliver value and drive growth for our clients.

**Your Role and Responsibilities**

As a Senior Strategic Customer Success Advisor, you'll be responsible for driving customer adoption and success across our cloud-based solutions. Your key responsibilities will include:

* **Customer Advocate**: Drive user adoption across customer organizations by understanding their specific challenges and helping them to operationalize and realize benefit from their deployed arenaflex solution.
* **Strategic Consulting**: Build relationships and develop trust with client executives to function as their strategic advisor. Evangelize Technology Business Management (TBM), Agile Portfolio, and FinOps practices.
* **Thought Leadership**: Develop internal and external facing collateral (content) to support customer adoption efforts, lead customer user groups, present at TBM/FinOps conferences, contribute to the community with blogs, whitepapers, etc.
* **Contribute Internally**: Share technical/domain knowledge and advance best practices and advisory skills within the Customer Success organization.

**Required Education**

* High School Diploma/GED

**Preferred Education**

* Bachelor's Degree

**Required Technical and Professional Expertise**

* 10+ years' experience in Program Management, Portfolio oversight, or Consulting experience that was customer executive facing with cloud-based/SaaS solution offerings.
* Specific knowledge and application of cloud, public cloud, technology services, and financial management including budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure/services/product support.
* Operational knowledge of IT Portfolio management including traditional (waterfall) and agile delivery (SAFe, Scrum, Kanban).
* Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of a customer's organization.

**Preferred Technical and Professional Experience**

* 15+ years of experience in Big-4 consulting, or within the IT Finance, Cloud, and/or Technology industry as CIOs/SVPs/Directors.
* Experience in the arenaflex Suite of products (Cloudability, Turbonomics, Costing and Planning, Target Process).
* Working knowledge in the following areas:
+ IT Financial Management
+ Cloud Management
+ IT Service and Portfolio Management
+ Asset Management
+ Vendor and Contract Management
+ Technology Project and Portfolio Management
+ IT Infrastructure Management
+ Strategy and Planning
+ Application Portfolio Management
+ Agile Methodology

**About Our Team**

At arenaflex, we're a team of passionate professionals who are dedicated to making a positive impact on the world. We're committed to innovation, customer success, and delivering exceptional experiences. Our team is diverse, inclusive, and always seeking new ways to grow and learn.

**Our Culture**

* We're a growth-minded team that's always seeking new opportunities for growth and development.
* We're a team of innovators who are passionate about making a positive impact on the world.
* We're committed to customer success and delivering exceptional experiences.
* We're a diverse and inclusive team that values different perspectives and backgrounds.

**Benefits and Perks**

* Competitive salary and benefits package
* Opportunity for growth and development
* Collaborative and inclusive team environment
* Flexible work arrangements
* Access to cutting-edge technology and tools
* Professional development opportunities
* Recognition and rewards for outstanding performance

**How to Apply**

If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**Equal Opportunity Employer**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that values different perspectives and backgrounds.

**Job Type**

* Full-time
* Remote

**Salary**

* $151,000 - $260,000 per year

**Travel**

* Up to 20% or 1 day a week

**Company**

* arenaflex

**Shift**

* General (daytime)

**Is this role a commissionable/sales incentive based position?**

* No

Apply for this job