Experienced Full Stack Spanish Bilingual Remote Customer Service Representative – Web & Cloud Application Development

Remote, USA

Posted Jun 12, 2026

Full-time

At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for a talented and dedicated Spanish Bilingual Remote Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences, resolving complex issues, and providing top-notch support to our customers.

**About arenaflex**

arenaflex is a leading provider of innovative cloud-based enrollment tools that empower millions of consumers across the country to make better health plan decisions. With a strong commitment to customer satisfaction and a passion for delivering exceptional service, we're dedicated to building a team of talented and motivated individuals who share our vision.

**Job Summary**

We're seeking a highly skilled and bilingual Spanish-speaking customer service representative to join our remote team. As a Spanish Bilingual Remote Customer Service Representative, you'll be responsible for providing exceptional customer service, resolving complex issues, and delivering top-notch support to our customers. This is a full-time, seasonal role with a competitive salary range of $16.00 - $17.50 hourly, plus performance incentives.

**Responsibilities**

As a Spanish Bilingual Remote Customer Service Representative, you'll be responsible for:

* Delivering exceptional customer experiences through inbound and outbound calls, online chat inquiries, and email support
* Managing customer accounts and providing technical support
* Application data entry and processing
* Interpreting and following defined procedures and policies
* Creative problem-solving skills to resolve complex customer issues
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
* Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
* Adhering to regulated guidelines for communications via all channels

**Qualifications**

To be successful in this role, you'll need:

* 18 years of age or older
* Complete background check and drug test within 3 days
* Dedicated, private, and secure workspace
* Personal device with functioning camera required for the Training Period
* Committed to full attendance for paid 3-week Training period
* Minimum Internet Speed of 35 mb/s with ethernet
* Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
* NOT compatible with mobile internet service providers and/or satellites
* NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

**Essential Responsibilities**

* Inbound/Outbound Calls
* Deliver the highest level of customer service experience consistently
* Manage customer accounts and provide technical support
* Application Data Entry
* Online chat inquiries as assigned
* Interpret and follow defined procedures and policies
* Creative problem-solving skills
* Flexibility and adaptability to changing projects and updates
* Time and task management (multitasking and task prioritization)
* Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
* Adhere to regulated guidelines for communications via all channels

**Qualifications**

* Moderate to Advanced computer skills
* High level of comfort learning new technology
* High level of professionalism
* Excellent verbal and written communication skills
* Comfortable working from home
* Self-motivated and success-driven

**What We Offer**

* Paid Training
* Full-Time, Seasonal role
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home
* Collaborative and supportive team environment
* 401K Match
* Individual Coverage HRA (ICHRA)
* Paid time off (PTO)

**Preferred Experience**

* Previous experience in customer support or technical support role
* Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
* Previous experience in a Call Center
* Familiarity with CRM systems and practices
* Spanish Bilingual, a plus

**How to Apply**

If you're a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

**About arenaflex**

arenaflex is an equal opportunity employer committed to diversity and inclusion. We're proud to offer a collaborative and supportive work environment that values creativity, innovation, and teamwork. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to join our team.

**arenaflex is an equal opportunity employer. We are committed to diversity and inclusion.**

**arenaflex is a proud member of the community.**

**arenaflex is committed to providing a safe and healthy work environment for all employees.**

**arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401K matching program.**

**arenaflex is committed to providing ongoing training and development opportunities to help our employees grow and succeed in their careers.**

**arenaflex is a proud supporter of .**

**arenaflex is committed to making a positive impact in our community and beyond.**

**arenaflex is a leader in the industry, known for our innovative solutions and commitment to customer satisfaction.**

**arenaflex is a dynamic and fast-paced work environment that values creativity, innovation, and teamwork.**

**arenaflex is a place where you can grow and develop your skills, and make a real difference in people's lives.**