**Experienced Full Stack Technical Specialist - Datacom for arenaflex**

**Job Summary:**

Join arenaflex, a leading innovator in the entertainment industry, as a Technical Specialist - Datacom. This exciting opportunity allows you to work from home, leveraging your technical expertise to support the Telecom Services program at Walt Disney World (WDW). As a key member of the Telecom Services team, you will provide field support, troubleshoot issues, and collaborate with various stakeholders to ensure seamless video and interactive experiences across the WDW property.

**About arenaflex:**

arenaflex is a global leader in the entertainment industry, renowned for its innovative approach to storytelling and immersive experiences. With a rich history of pushing boundaries, arenaflex continues to revolutionize the way people engage with entertainment. As a Technical Specialist - Datacom, you will be part of a dynamic team that drives the development of cutting-edge technologies, ensuring that arenaflex remains at the forefront of innovation.

**Key Responsibilities:**

* Provide administration to the WDW Telecom Services program, ensuring seamless video and interactive experiences across the property.
* Offer involved support for interactive installations, server upgrades, video installations, crisis maintenance, and blackout resolution.
* Provide local support to clients, guaranteeing functional support of the experience environment to maintain SLAs and Disney standards.
* Prepare and present metrics on uptime, usage, trends, and opportunities.
* Ensure telecom network maintains software and security updates.
* Oversee substitution and backup parts for all installations.
* Offer level 2 support for emergency break/fix of any Telecom Services devices through Assistance NOW.
* Responsible for maintaining and supporting Video Head End IP, RF QAM, and transcoding video.
* Collaborate with Resort Designing Group, FAM, OSI, and WDI.
* Assist with software patches and updates.
* Provide oversight of local delivery of consumables by vendors.
* Collaborate with other DPEP groups and service providers to provide efficient technical solutions.
* Oversight of the device refresh and recycling programs.
* Conduct in-depth investigations with field specialists.
* Oversee vendor relationships.

**Essential Qualifications:**

* 3+ years in the AV/Technology Industry
* 3+ years network cabling and routing experience
* Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW
* Strong understanding of various video and audio merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
* Strong understanding and experience in commercial video distribution support, sustainment, and execution
* Demonstrated ability to manage escalations and blackouts.
* Strong knowledge of network security principles and industry best practices.
* Knowledge of investigation and reporting tools like Scene, Power BI
* Shown strong organizational and time management skills.
* Ability to meet designated deadlines and manage competing needs.
* Shown strong written and verbal communication skills
* Eagerness to learn new software applications
* Ability to appear on Saturday or Sunday as well as nighttime as required by client and business needs
* Self-motivated and driven
* Demonstrated ability to manage escalations and blackouts.
* Moderate experience in network cabling and routing.
* Interest in, and knowledge of, interactive and video systems and solutions
* Demonstrated success working with a range of partners

**Preferred Qualifications:**

* 3+ years in the AV or technology Industry, experience with video distribution, encoding, audio mixes, and IOT devices.
* 3+ years network cabling and routing experience

**Education:**

* Bachelor's Degree in computer science, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline desired
* Or, equivalent certifications or potentially comparable work experience

**Preferred Education:**

* Various security and organization certifications

**Licenses/Training:**

* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)

**Job Benefits:**

* Remote Work Flexibility: As a remote worker, you can enjoy the flexibility of working from your preferred location. This eliminates the need for a daily commute and allows you to establish a comfortable workspace.
* Balance between fun and serious activities: Remote work often provides better balance between fun and serious activities as it allows you to plan your work around your own life and responsibilities.
* Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
* Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
* Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer contributions or matching.
* Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
* Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
* Investment Opportunities or Equity: In specific ventures or startups, you may be offered investment opportunities or equity in the organization.
* Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives.
* Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
* Flexible Hours: Depending on the organization's arrangements, you may have the flexibility to set your own working hours reasonably.
* Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
* Employee Discounts: Some organizations offer discounts on their products or services to their employees.
* Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
* Wellness Programs: Wellness programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
* Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.

**How to Apply:**

If you're a motivated and experienced Technical Specialist - Datacom looking for a challenging and rewarding opportunity, apply now to join the arenaflex team. Visit our website to register as a candidate and submit your application.

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