**Experienced Full Stack Technical Support / Customer Service Representative – Remote Customer Experience Expert**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences through innovative technology and a people-first culture. As a remote Technical Support / Customer Service Representative, you'll be at the forefront of this movement, working from the comfort of your own home to provide top-notch support to our clients and their customers.

**A Career Powered by You**

Are you ready to embark on a new career journey with a forward-thinking organization that values diversity, equity, and inclusion? Do you want to join a team of passionate individuals who are dedicated to making a positive impact on the world? Look no further than arenaflex, where we're committed to creating a workplace that's inclusive, supportive, and empowering.

**About arenaflex**

arenaflex is a global organization that's passionate about delivering exceptional customer experiences through innovative technology and a people-first culture. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our team of over 70,000 game-changers from 70+ countries is united by a shared purpose: to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.

**Career Growth and Personal Development**

At arenaflex, we believe that everyone has the potential to grow and develop their skills. That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With over 80% of our managers and leaders promoted from within, you'll have the opportunity to take your career to new heights.

**What You'll Do in This Role**

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver
* Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
* Offering additional products and/or services
* Delivering expert customer experiences with a smile

**Your Qualifications**

To succeed in this role, you'll need:

* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence

**What's in It for You**

At arenaflex, we're committed to investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Technical Support / Customer Service Representative, you'll enjoy:

* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**Reimagine the Best Version of You!**

If you're ready to embark on a new career journey with a forward-thinking organization that values diversity, equity, and inclusion, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

**Job Type:** Full-time

**Pay:** From $16.00 per hour

**Benefits:**

* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Professional development assistance
* Referral program

**Application Question(s):**

* Please provide a direct email address.

**Work Location:** Remote

Apply Job!

**About the Role**

As a Technical Support / Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer experiences to our clients and their customers. You'll work from the comfort of your own home, using a call flow guide to provide inbound customer support and resolve technical issues related to hardware, software, and client products.

**Responsibilities**

* Provide inbound customer support using a call flow guide
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Maintain broad knowledge of client products and/or services
* Offer additional products and/or services
* Deliver expert customer experiences with a smile

**Requirements**

* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States or have a valid U.S. address for residence

**What We Offer**

* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**Why Join arenaflex?**

* We're a global organization with a diverse team of over 70,000 game-changers from 70+ countries
* We're committed to creating a workplace that's inclusive, supportive, and empowering
* We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned
* We have a strong focus on diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

**How to Apply**

If you're ready to embark on a new career journey with a forward-thinking organization that values diversity, equity, and inclusion, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Apply Job!

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