**Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Technical Support / Customer Service Representative, working from the comfort of your own home. As a member of our global team, you'll be part of a diverse, organically diverse group of talented individuals from 70+ countries, united by a shared commitment to excellence and a people-first culture.

**About arenaflex**

arenaflex is a forward-thinking global organization that has earned numerous awards for its commitment to creating a workplace culture that values diversity, equity, and inclusion. We're a company that truly believes in empowering our employees to grow and develop their careers, with a focus on providing outstanding customer experiences and tech-powered innovation. Our team is passionate about making a positive impact on the world, and we're looking for like-minded individuals to join our mission.

**Career Growth and Personal Development**

As a Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop new skills in a supportive and inclusive environment. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, you'll have the chance to grow and develop your career within our organization.

**Key Responsibilities**

As a Technical Support / Customer Service Representative, you'll be responsible for:

* Providing inbound customer support using a call flow guide
* Resolving technical issues related to hardware, software, and client products
* Tracking, documenting, and retrieving information in databases
* Being an amazing problem-solver and offering additional products and/or services
* Delivering expert customer experiences with a smile

**Essential Qualifications**

To succeed in this role, you'll need:

* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or equivalent
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence

**Preferred Qualifications**

* Experience working in a remote or virtual environment
* Familiarity with CRM software and databases
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment

**What's in it for you?**

As a Technical Support / Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:

* Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**Reimagine the best version of you!**

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

**Location:** USA, OH, Work-at-Home

**Language Requirements:** English

**Time Type:** Full time

**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.

**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.** For more information regarding your EEO rights as an applicant, please visit the following websites: English or Spanish. To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.

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