Experienced Full Stack Tier 1 Support Specialist – Remote Customer Service and Clinical Communications

About blithequark

blithequark is a pioneering healthcare technology company that offers best-in-class solutions in clinical communications, scheduling, and patient engagement. Our innovative products have earned us a spot on the prestigious Inc. 5000 list, recognizing our remarkable 88% growth rate over the past three years. Our mission is to revolutionize speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting. By joining blithequark, you'll have the unique opportunity to contribute to our vision of providing optimal patient outcomes and faster patient care interventions.

Position Overview

We're seeking technical support rockstars to join our growing team focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. As a Tier 1 Support Specialist, you'll play a critical role in supporting and delighting our end-users, including physicians, nurses, and system administrators. You'll work in a fast-paced, remote environment and be part of a 24/7/365 support team that caters to diverse schedules across all hours of the day and night.

Key Responsibilities

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their blithequark applications
• Train end-users on how best to use blithequark's phone, mobile, and web applications
• Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
• Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of blithequark's end-users
• Build and revise new user accounts based on established standards and best practices
• Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
• Collaborate with other blithequark teams, including customer success, integration, and technical teams, on escalated technical issues

Who You Are

To excel in this role, you should possess:

• Strong technical aptitude and excellent analytical and troubleshooting skills
• Excellent written and verbal communication skills, with high customer empathy and exceptional customer service skills
• Ability to work in a fast-paced environment and successfully prioritize competing tasks
• Willingness and excitement to work days, evenings, or overnights and/or weekends, including some holidays
• Access to high-speed internet and ability to start on October 28, 2024
• Location within the U.S. (our team is currently only looking for candidates based in the United States)

What We Offer

At blithequark, we're committed to providing an exceptional work environment and benefits package, including:

• Competitive hourly rate of $19/hour
• Comprehensive benefits package, effective from your first day of employment, including:
  • Health, Dental, Vision, Life, and Disability Insurance options
  • 401K with match and immediate vesting
  • 17 company holidays, 2 floating holidays, and competitive paid time off policy
• Remote-first work environment, allowing you to work from anywhere
• Internal advancement opportunities and professional growth

Work Environment and Company Culture

At blithequark, we pride ourselves on a dynamic and supportive work environment that fosters growth and collaboration. Our team is passionate about delivering exceptional patient care and improving healthcare outcomes. We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their skills. As a Tier 1 Support Specialist, you'll have access to:

• Comprehensive onboarding and training program
• Ongoing coaching and feedback from experienced team members
• Opportunities for professional growth and advancement
• Access to cutting-edge technologies and innovative solutions

How to Apply

If you're a motivated and customer-focused individual with a passion for healthcare technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team and contribute to our mission of accelerating speed to care.

Don't miss out on this chance to be part of a dynamic team and make a meaningful impact in the healthcare industry! Apply now to become a Tier 1 Support Specialist at blithequark.

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