Experienced Full-Time Customer Service & Sales Representative – Hybrid Role with Flexible Work Arrangements at Blithequark
Join the Team at Blithequark and Revolutionize Customer Experience
Blithequark, a global leader in communications and technology, is seeking a highly skilled and motivated Customer Service & Sales Representative to join our dynamic team. As a hybrid role, this position offers the flexibility to work from home 1-2 days a week and in our state-of-the-art center 3-4 days a week. If you're passionate about delivering exceptional customer experiences and driving sales growth, we want to hear from you!
About Blithequark
At Blithequark, we're dedicated to redefining customer service and creating meaningful connections with our customers. Our team is driven by a passion for innovation, excellence, and customer satisfaction. We're committed to providing our customers with the latest technology, services, and offers that meet their evolving needs. As a member of our team, you'll have the opportunity to make a real impact and drive business growth.
Key Responsibilities
- Provide exceptional customer experiences through effective communication, active listening, and problem-solving skills
- Identify upsell opportunities and make recommendations to customers with the latest technology, services, and offers
- Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
- Simplify the explanation of customer bills, rate plans, and features of Blithequark's products and services
- Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues
- Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Meet monthly sales goals and deliver personalized recommendations for our latest products and services
What We Offer
Competitive Compensation and Benefits
As a Customer Service & Sales Representative at Blithequark, you'll enjoy a competitive hourly rate of $16.16 - $17.41, plus up to $12,000 in commissions yearly if all sales goals are met. Our comprehensive benefits package includes:
- Medical, dental, and vision coverage
- 401(k) plan