Experienced Full-Time Remote Contact Center Chat Representative - Member Support and Sales in Digital Channels at Blithequark

Join the Blithequark Team as a Remote Contact Center Chat Representative

Blithequark is a leading financial services organization dedicated to providing exceptional support to its members through various digital channels. We are seeking a highly skilled and motivated Remote Contact Center Chat Representative to join our team. As a one-stop shop for member inquiries, you will be responsible for resolving various topics, cross-selling products and services, and opening and closing deposit accounts. If you have excellent communication skills, a passion for customer service, and a comfort with sales, we encourage you to apply.

A Day in the Life of a Blithequark Remote Contact Center Chat Representative

As a Remote Contact Center Chat Representative at Blithequark, your day will be filled with:

• Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
• Providing support to ensure online membership applications are completed and submitted within a timely manner.
• Effectively discussing members' needs on financial matters through multiple remote technology secured/unsecured access channels.
• Acting as a subject matter expert for all online products and services, including but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support.
• Maintaining a strong working knowledge of Blithequark's products and services.

Key Responsibilities

As a Remote Contact Center Chat Representative, you will be responsible for:

• Serving members' needs through all channels, including chat, messaging, email, and phone.
• Providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and more.
• Cross-selling Blithequark products and services and opening and closing deposit accounts of all types.
• Utilizing excellent grammar and writing skills to communicate effectively with members.
• Working in a sales environment to meet and exceed performance goals.

Requirements and Qualifications

To be successful as a Remote Contact Center Chat Representative at Blithequark, you will need:

• A High School Diploma or equivalent.
• 1 year of experience in a customer service position.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
• Ability to meet the requirements for our Telecommuting Program (more information below).

Telecommuting Program Requirements

To participate in our Telecommuting Program, you will need:

• A dedicated workspace.
• A secure and strong internet connection.
• An environment free from loud noises or outside distractions.
• Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.

Work Schedule and Benefits

As a full-time Remote Contact Center Chat Representative at Blithequark, you can expect:

• Monday-Friday, 8:00 AM - 5:00 PM work schedule.
• No travel required for this position.
• Telecommuting possible once training is complete.
• The first 60 days will be on-site for training at our Corporate Campus.
• Amazing benefits, including:
  • Medical, Dental, and Vision Insurance with generous employer premium contributions.
  • Health Savings Account with employer contributions for eligible employees.
  • Employer-Paid Group Life Insurance.
  • Voluntary Dependent Life Insurance.
  • Paid Vacation & Sick Leave.
  • 15 Paid Holidays, including a Cultural Floating Holiday.
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
  • Paid Time Off to volunteer with approved non-profits and charities.