Experienced Full-Time Remote Customer Solutions Representative - Night Shift - Providing Excellent Customer Service and Dispatch Operations for blithequark

Job Summary

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Full-Time Remote Customer Solutions Representative, specifically on our night shift. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers over the phone, scheduling jobs, and dispatching calls to our technicians. If you have a passion for delivering outstanding customer experiences, are highly organized, and can work effectively in a remote environment, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading provider of innovative solutions and services in the industry. Our company is built on a foundation of exceptional customer service, cutting-edge technology, and a commitment to excellence. We are dedicated to delivering outstanding experiences to our customers, and we are looking for talented individuals like you to join our team.

Key Responsibilities

• Customer Service: Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner.
• Dispatch Operations: Initiate outbound phone calls for scheduling of service calls and dispatch the correct technician to each job based on qualifications, geography, and customer preference.
• Communication: Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information.
• Administrative Duties: Perform various administrative duties as requested by your direct supervisor and other managers, including data entry, record-keeping, and reporting.
• Software Utilization: Effectively utilize Service Titan & ClearPath software to plan and dispatch jobs, and ensure accuracy of details on all scheduled calls.
• Technician Communication: Communicate with technicians regarding availability, expected completion time, and other relevant information.
• Customer Interaction: Handle various customer inquiries and requests efficiently and accurately, and provide exceptional customer service.

Requirements and Qualifications

Essential Qualifications:

• Education: High school diploma or equivalent (GED).
• Experience: Minimum of 3 years of relevant work experience in a customer service environment.
• Location: Must live in Illinois and be able to reliably commute to our training facility for on-site training.
• Communication Skills: Strong verbal and written communication skills.
• Attention to Detail: Ability to ensure accuracy of details on all scheduled calls.
• Prioritization and Workflow: Ability to manage priorities and workflow effectively.
• Microsoft Office: Proficient in Microsoft Office.
• Remote Work: Ability to work from home efficiently.

Preferred Qualifications:

• Dispatch Experience: Previous dispatch experience is a plus.
• Industry Experience: Plumbing, Electric & HVAC experience is a plus.
• Flexibility: Versatility, flexibility, and a willingness to work within constantly changing priorities.

What We Offer

Compensation and Benefits:

• Competitive Pay: Starting at $20.00/hour.
• Medical, Dental & Vision Insurance: Comprehensive insurance coverage for you and your family.
• Supplemental AFLAC Insurance Options: Additional insurance options for your peace of mind.
• 401(k) Plan with Company Match: A generous 401(k) plan with company match to help you plan for your future.
• Company-Provided Life Insurance: Life insurance coverage for your loved ones.
• Employee Discounts: Discounts on our services for you and your family.

Growth and Development:

• On-Site Training Facility: Continuous employee development and training opportunities.
• Paid Time Off (PTO): Paid time off for rest and relaxation.
• Paid Holidays: Paid holidays for you to enjoy with your loved ones.