**Experienced German Customer Service Representative - Hybrid, Mostly Remote**

**Join arenaflex, a leading industry player in the healthcare sector, as we seek a highly skilled and multilingual German-speaking Customer Service and Sales Advisor to join our dynamic team.**

**About arenaflex**

arenaflex is a forward-thinking organization that prides itself on delivering exceptional customer experiences and innovative solutions in the healthcare industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the sector. As a German-speaking Customer Service and Sales Advisor, you will play a vital role in our mission to provide top-notch service to our clients and their customers.

**Key Purpose**

As a German-speaking Customer Service and Sales Advisor, you will be responsible for handling inbound and outbound calls on a daily basis to ensure a high-quality service for existing and new clients. Your primary objective will be to add value to each customer interaction, leveraging your extensive product knowledge to provide expert advice and support.

**Key Responsibilities**

* Answering calls from existing and new customers, responding to their queries and concerns in a professional and courteous manner
* Proactively addressing all queries related to the business, ensuring that customers receive accurate and timely information
* Taking orders and bookings via external and internal calls, utilizing your product knowledge to provide a seamless customer experience
* Managing email queries, responding promptly and efficiently to customer inquiries
* Building rapport with each customer, demonstrating a genuine interest in their needs and concerns
* Demonstrating extensive knowledge of all arenaflex product ranges, providing expert advice and recommendations to customers
* Facilitating calls from both B2B and B2C customers, adapting your approach to meet the unique needs of each segment

**Personal Specification**

To succeed in this role, you will possess the following competences:

* Previous experience in a similar role, preferably in customer service or sales (although not essential)
* Customer service experience, with a proven track record of delivering exceptional customer experiences (although not essential)
* Self-motivation, with a 'can-do' attitude and a willingness to learn and adapt
* Attention to detail, with high-level communication skills and the ability to articulate complex information in a clear and concise manner
* Fluency in German, with excellent verbal and written communication skills
* Computer literacy, with proficiency in a range of software applications and systems
* A passion for delivering the highest quality service to arenaflex clients and their customers

**Different Shifts Available**

arenaflex offers a range of shifts to accommodate different lifestyles and preferences. You can choose from the following options:

* **Shift 1**: £25,000 per year, with a 5-week rotational shift pattern:
+ Week 1: Monday to Friday, 07:00 - 15:15
+ Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45
+ Week 3: Monday to Friday, 11:00 - 19:15
+ Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15
+ Week 5: Monday to Friday, 11:45 - 20:00
* **Shift 2**: £25,075 per year, with a 5-week rotational shift pattern:
+ Week 1: Monday to Friday, 07:00 - 15:15
+ Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30 - 15:45, and Saturday, 11:45 - 20:00
+ Week 3: Monday to Friday, 11:00 - 19:15
+ Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00 - 16:15, and Saturday, 9:45 - 18:00
+ Week 5: Monday to Friday, 11:45 - 20:00
* **Shift 3**: £27,350 per year, with a fixed shift pattern:
+ Monday, Tuesday, Wednesday, and Friday, 11:45 - 20:00, and Saturday, 8:00 - 16:15

You can apply for one, a combination, or all the shifts available.

**Additional Benefits**

arenaflex offers a comprehensive benefits package, including:

* Contributory pension scheme of up to 6%
* Opportunity to buy and sell holiday
* Gym membership discounts
* Contributory hospital and health cash plan
* Cycle2Work scheme
* Eye care vouchers
* Free monthly nutritional and personal care products
* Life assurance
* Discounts at leading brands and retailers

**Why Join arenaflex?**

As a German-speaking Customer Service and Sales Advisor at arenaflex, you will have the opportunity to:

* Work in a dynamic and fast-paced environment, with a focus on delivering exceptional customer experiences
* Develop your skills and knowledge in a supportive and collaborative team
* Enjoy a range of benefits and perks, including a contributory pension scheme and gym membership discounts
* Take advantage of career growth opportunities and learning benefits, with a focus on professional development and advancement
* Contribute to the success of a leading industry player in the healthcare sector

**How to Apply**

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to .

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